Wednesday, 22 August 2012

What doesn't serve you is harming you

What doesn't serve you is harming you.

Energy is not something I have, it is something I create.

I came across these phrases yesterday and today really struck a chord with me. And I began to reflect on my personal and business life and considered if this were true, what other things in my life that are not serving me and consequently harming me. Some of the things that I came up with included;
• a messy desk
• an interrupted nights sleep
• software systems that don't work properly
• clients are not paying on time
• clientS who are not regularly reviewing their KPI's (even though they understand why they should)
• Blown lightbulbs

and I'm sure I will come up many more.
What I will be doing over the next few days is reviewing those things that don't serve me in the following areas of my life personal and business.
  • Environment
  • Behaviours
  • capabilities
  • Beliefs and values
  • Identity
  • Purpose
I will then be looking at how I can create a regular timetable of activities that do serve me and boost my energy levels.

Have identified some things and will be deciding on more that I can do on a daily, weekly, monthly, quarterly and annual basis. I have displayed, these on my noticeboard in my next step is to schedule them in my diary.

I am curious what are those things in your life that are not serving you (consequently harming you)?

What must you schedule into your routine to boost your energy levels today and on a regular basis?

Post your thoughts comments below.

Friday, 17 August 2012

BACD Belfast Regional Meeting

BACD Belfast Regional Meeting
Thursday 23rd August 2012

Top 40 Ways To Massively Increase Your Cash Flow with Dr Jane Lelean

Book online at

Light Refreshments: 19.00/Lecture 19.30

Venue:Cranmore, “Excellence in Dentistry”, 15 Windsor Avenue, Belfast BT9 6EE

• To give you lots of new ways to increase your income with minimal expense
• To show you honest and ethical ways to build the finances of your practice
• To show you how to increase your income while putting the patients interests first

• To give delegates opportunity to evaluate their current the generating systems
• To give delegates a structure that they can consistently improve practice finances
• To give delegates a step by step plan to increase practice revenue despite the current economic climate

Dr Jane Lelean
Currently I am working as an international business coach and trainer with clients all over UK, Ireland, Europe and as far away as Melbourne, Australia.  My clients are predominantly dentists and their teams although I have worked with hundreds of clients from 59 different market sectors opticians, doctors, podiatrists and non medical businesses including Swiss bankers, international supermarkets, artists, graphic designers, multinational franchises, small screen actors and many more.
Now I work with my clients combining my skills and experience as a dentist, practice owner and coach, helping them make their good practices great.
I have developed a way of incorporating my previous business and health background with my coaching skills to transform the businesses and personal lives of my clients. I now work as a coach specialising in working in business development and health issues.

Book online at

“Excellence in Dentistry”
15 Windsor Avenue

Contact Details
Mrs Suzy Rowlands
British Academy of Cosmetic Dentistry
29 Harley Street
London W1G 9QR
Tel: 020 8241 8526
 Fax: 020 7182 7123

Wednesday, 8 August 2012

An evening of networking and fun

The mintdental Alliance is organising an evening of networking for dentists and businesses in the dental industry

come and find out more about the Mint dental Alliance and how it can support your business, help it grow and expand ,make fantastic connections and have some fun at the same time.

Venue                      The Hollywood bowl, Woodside leisure Park, Kingsway, Garston, Watford WD25 7JZ

Date                         Thursday, 6 September at 18:30 onwards

Investment              £20 to include bowling, buffet and first drink.

To confirm your place contact Lia Parkinson on 07718 588 482

Or e mail   before  31st August 2012.

Mint Partners
MintMintMark Oborn
Alex Nicolaou
Brand designer
Kate Adam
Mark Oborn
Social Media Marketer
Healthy and WealthyDesign ClinicGoodman Legal
Jane Lelean
Gary Bettis
Architect & practice designer
Ray Goodman
Privilege PlanJigsaw human resourcesAll Med Pro
Lesley Bailey
Patient Plan
Heather Salter
HR Consulting
Adam O’Keeffe
All Med Pro
Blue Sky PeopleLily HeadMinster Cleaning Services
Paul Holborn
Blue Sky People
Lily Head
Lily Head
Mark Combe
Minster Cleaning Services
Practical Practice Suppport
Sarah Fiddamen
Practical Practice Suppport
I was at the hairdressers the other day and he started talking to me about his hero product, and he suggested that business should have one.

What is a hero product?
A hero product is a product or service that almost without exception of your patients and clients, dormant, active or prospective will benefit from.

The hairdresser his hero product is Aveda brilliant damage control,

My Hairdresser explained to me that whatever your hair type, long, short, curly or straight, this product will improve the condition and appearance of your hair. He says “Everyone should use this”. I have spoken to 3 other hairdressers and they all agree. It obviously really is a hero product.

 My hero product is my one year coaching and training, the flagship the Institute of Dental Business. This program will improve your business skills and performance of your practice whether you have recently bought or are planning to open a new practice, have been in practice for many years and want to re-energise what you have or if you're at the end of your career preparing to sell. Moreover this program is designed to suit the needs of all members of the team from principals and practice managers, through hygienists, therapists and dentists to dental nurses, receptionists and treatment coordinators.

I believe in my hero product so much that I will provide a 100% moneyback guarantee.

What are your hero products?

What product or service you offers real and lasting benefit to patients?

One of the things I recognise about the hairdresser’s hero product is that as soon as clients experience the benefits they will buy it time and time and time again.

So having identified your hero product can you do to maximise the income you receive from it?

If you would like to know more about my hero product the Institute of dental business visit  or call me on o 079897 57884

Tuesday, 7 August 2012

What gets puts a fire in my heart - the WHY of my business

I was at a business wealth club meeting today with many business owners from Oxford and surrounding areas,, and we were discussing the importance of having a clear and compelling WHY we run our businesses.

But then realised that this morning was probably the first time I had expressed why I am so passionate about my coaching business and my motivation to get up every morning, the see clients, plan new workshops and develop my business.

 I thought I would share my why with you.

When I was 19 one Sunday afternoon in September my father drove me to London, to my halls of residence and to the beginning of my life at university. The following Sunday I was viewing his body in the chapel of rest, not knowing anything of his illness in the intervening week. That same day my mother threw me out of the house and told me that I was welcome any longer. Just before the end of the Christmas term I realised that what my mother had said was not just a reaction to the death of her husband, but she meant that I was never welcome back home. Just before my end of term exams I discovered that I was homeless and had to move out of my halls of residence. I was alone and felt like I had no one to support me. My years at university would probably the worst five years of my life, as I look back at that time I don't recognise the person I was. I'm not proud of many things I did all the person I became. During college I worked hard and played even harder, and at the end of five years at an astronomical amount of debt.

Within a few years of qualifying I brought my own practice and life became much better.  Then I discovered my manager was embezzling very large amounts of money. I discovered practice was technically insolvent. I had many staff who were dependent on me for their income, and I felt a massive responsibility to them and my patients. I was single with no family to fall back on, the only thing I had to get me through with my resourcefulness. Once again I was alone, didn't know what to do, didn't know who to turn to and this time I had a mountain of debt.

I had the realisation that I knew how to deliver great dentistry and yet I knew nothing about how to run a successful business. There was no reason why I should do how to run a dental practice as a successful business, as there was no heritage of self-employment in my family and dental school does not teach business skills.

This period of my life was one of the longest and darkest times and yet the most rewarding. I was lonely, isolated, ignorant, frustrated and felt helpless much of the time. My free time was spent in seminars and reading, learning how to run a successful dental practice. I worked with a coach, and implemented everything that I could. To this day he tells me that what made me different from other clients was that I took action and I got results. The truth was I didn't feel I had any other choice, my practice was failing and I had to blindly trust that my coach and other mentors knew what they were doing, I had no choice. There were times, many times when I doubted myself and was distrustful of those around me. It was bleak.

My ignorance of how to run the business had repercussions in other areas of my life, I was overweight, unfit, drank too much alcohol. I cut myself off from friends and those I did see got the worst of me.

So why do I now work as a business coach and trainer?

In essence I do what I do so nobody else has to go through the ignorance, pain, frustration and loneliness that I went through.

Within a relatively short period of time I transformed a failing business into a profitable rewarding practice the staff felt was like belonging to the family and the patients loved coming in and kept returning.

I transformed the practice because I learnt how to run it as a business that put it patients at its heart and still attended to the other aspects of business. And I can show you how to do it too.

Dental schools still don't teach business skills and I have yet to find many other business owners who have learnt how to run a business before they go into business themselves. Each day I talk to business owners, dental principals and team members tell me they are experiencing some of what I went through when I was ignorant to how to run a successful business and yet I passionately believe that this pain, frustration and isolation that so many business owners experience is entirely preventable.

So that is why I wake up every morning between 5:15 and 6:00 with a spring in my step and a fire in my heart eager to get to work and help fellow dentists business owners and their teams.

If you are someone or know someone who is currently experiencing the pain, frustration and isolation of owning a failing business call me on (01296) 770462 or (07989) 757884, because I can help.