Are you frustrated because you want to make improvements in your practice and the changes you try to implement don’t get followed and so nothing changes?
I have many clients that are very excited about making changes in their practices that will make their lives easier and generate far more income. And unfortunately, despite much initial excitement, the changes don’t get followed and as a result the not much changes.
There are two key processes that when used will ensure you get the improvements you want.
These models that I have developed are S.T.A.R.T and T.R.A.C.K
Once you have designed a new system or process, using the S.T.A.R.T process, you must implement it for a probationary period before it is re-evaluated and possibly tweaked for improvement.
I have been asked to visit many practices that have implemented new system or processes, either clinically, customer service, team related etc and it have not worked, and they don’t know what to do next because their practice is not how they want it to be.
It is important for you to recognise that however well you and your plan a new system or process using S.T.A.R.T., that until it is implemented you cannot evaluate how well it is going to work and that testing is a key part of the process.
When implementing a new process, I encourage my clients to do this for a r a pre-determined period and pre-schedule a meeting when the whole team can T.R.A.C.K. the results. The system should not be changed sooner than the predetermined time unless it is found to be dangerous to life or your business, which it shouldn’t be if you S.T.A.R.T.ed it correctly.
How do you TRACK the results?
TRACK is a series of 5 questions that must be answered by you and tour team, at your evaluation meeting. The answers will give you the required insight on what changed need to be implemented.
T – What were our intended Target outcomes?
R – What where our actual Results, and how were they different from our target?
A -What Actions and other factors influenced our results?
C – What will we Change and do differently next time?
K – What will we Keep and do the same next time?
Once you and your team have answered these questions, make the changes and implement and schedule another meeting to evaluate and T.R.A.C.K the process.
If this article raises and questions for you or your practice, please contact me on 07989 757 884 or Jane@IODB.co.uk so we can discuss how together we can make your good practice GREAT.