Sunday, 28 April 2013

Don't read this if your patients are 100% happy 100% of the time

Don't read this if your patients are 100% happy 100% of the time

  • Do you often feel frustrated by a high level of FTA’s and late cancellations?
  • Are you plagued by gappy appointment books?
  • Have you problems with too many patient complaints?
  • Have you been devastated when a complaint has involved the PCT, defence union ot GDC?
  • Are you fed up with an inadequate patient journey and unacceptable customer service?
  • Do you just want a patient journey and customer service that delights your patients?

If you answered “Yes” to any of these questions

is the perfect tele-seminar for you



Are you the type of dentist that wants to deliver the best and most appropriate treatment to their patients, working with a skilled enthusiastic team in which everyone including your is remunerated well for all their efforts?

Are you also finding the current climate tough, fewer patients paying less for treatment, with more bills to pay and more red tape to wade through?

Are you starting to realise, whether you are a principal, an associate or a salaried dentist that running a practice is as much about the business of dentistry as it is about clinical dentistry and it would be really useful to your success and the success of your practice that your business skills were as well-honed as your clinical skills?

Think about it for a moment, from the time you entered dental school until the present day what percentage of your training has been in ‘the business of dentistry’, inclusing customer service,  and what percentage was on clinical skills and dental compliance?

What impact do you think it would have your you and your practice if you began to prioritise the business of dentistry so that you had that skill mastered as well as you can do an examination, filling, extraction or a crown prep?

There would be a significant improvement to you personally and professionally wouldn’t there? You would have enough time, money and energy, to do what you want, when you want with who you want.

Imagine how fabulous would that be?

Free tele-seminar ACE service wins


“As the owner of a small business it can be very hard to work out the best strategy to overcome the issues you face. Having wrestled with various knotty issues for many months it was a great relief to talk to Jane. Her clear thinking and no-nonsense approach helped me see simple things I can do to increase my sales and build my business.”

Rob Woods

If you and I together took a walk down your local high street 20 years ago, and I asked you “How many opticians can you count?” you would have replied “5, 10 or even 15 Independent opticians”

If we were to take that same walk today and I asked you the same question you would reply “I can only see the big names, Specsavers, visionexpress” and then if we ventured further we just might down an off the beaten track find one remaining independent opticians.

Can you already see the signs that dentistry is following in the footsteps of the opticians, ADP, IDH, Rodericks and some other groups are taking over the high street and taking your patients and your income. If you don’t want to be gobbled up or stuck down a dark alley way now is the time to learn about the business of dentistry, clinical excellence is not enough, your team is key to your success.

Other reasons why you may agree now is the time to develop your customer service

•    Direct access
•    Practices now being owned and run by hygienists, nurses and practice managers
•    Corporates and group practices are employing your staff
•    Fewer staff joining as trainees
•    Competition for jobs is greater
•    Increased number of desirable practices to work in
You can be successful and buck the trend start to find out how

Free tele-seminar ACE service wins

“Since working with Jane, I have developed systems for everything and continue to do so –improving teamwork and staff motivation. Everyone enjoys coming to work and are happy to do new things.”

Priti    Dentist Harrow

To help you improve your knowledge of the business of dentistry, we run a free monthly tele-seminar that give you insights tips, tools and strategies that will help you make your good practice great.

Each month we will give you valuable information and advice that we share with our 1-2-1 clients and those involved in our 12 month programme that will help you improve your practice and get it to where you want it to be.

Each month we share with you from one of our 12 keys to a successful practice that when you know them will unlock your success.

This month we will be offering you some powerful strategies from our ACE service wins module

To discover how ACE service wins, you need is a computer or a telephone and an hour of your time.

I guarantee that you will learn tips and techniques that have the potential to transform your finances.

When you join me on this call, I will share with you some of my top strategies improve your practice, delight your patients and create more money.
Sounds like a really valuable way to spend an hour on a tele-seminar doesn’t it?

What difference would it make to your practice if you learnt these tools too?
Join here

Date         Wednesday 8th May
Time        19:00 -20:00
Location     Access by phone or internet
You  will receive pre and post seminar work books and copes of slides
Join in here

“Thank you Jane for YOUR time. Your teleseminars are great for self-improvement and I always find them very insightful.”
Chantelle – The Dental agency


Your host for the tele-seminar is Dr Jane Lelean. Jane is a dentist and former practice owner. Jane is the only dentist outside the USA accredited by the international coach federation ( the coach equivalent of the GDC)  as a professional coach, she dedicates her time sharing her knowledge and experience with dentists and team members like you who want to have more time money and energy and a very successful dental practice.

As a former practice owner Jane has been though very similar trials and tribulations to you. Early in her career she had the fortunate situation that her practice manager embezzled large sums of money leaving her almost bankrupt, disheartened and very conscious that she knew how to be a great dentist and she didn’t know how to run a business. Sound familiar?

Though this experience that did take Jane to some very dark places where she often felt alone and unsupported, and it was though the support of her first coach, her thirst for knowledge and dogged implementation of what she learnt that by the time she sold her practice she was generating £450K on three days a week in a single handed mixed practice of approximately 750 patients, referring out all implants, endo and ortho and providing high quality general dentistry.
Jane is passionate about dentistry and never wants another dentist to have to go what she did, because she believe that like dental caries and periodontial disease with the right education, support and motivation frustrating and failing practice is preventable.  Specialist support is the secret to success.

Jane offers you

  • 1-2-1 coaching
  • 10 steps to success a twelve month workshop programme
  • In-house training
  • Free teleseminars

“Interesting and inspirational ways to improve working methods”
Dr M Keady

This month at the free tele-seminar we will be offering you some powerful strategies from our ACE service wins module
To discover ACE service wins you need is a computer or a telephone and an hour of your time

       Wednesday 8th May
Time        19:00 -20:00
Location     Access by phone or internet
You will receive pre and post seminar work books and copes of slides

Join in here

“I am thrilled about your insights and amazed how you connect simple dentistry with practice management. This is definitely a very unique presentation.”

Rod Ronquillo Dentist Philippines


If you are ready to understand and discover
ACE service wins

This tele-seminar has the potential to change your customer service, your income and your life too.

Can you afford to miss it?

You do want to be a part of this incredible tele-seminar don’t you?

When you register you will be e-mailed the call-in information and also receive additional free gift handbooks

If this is your first tele-seminar relax and enjoy, they are very easy and incredibly useful

Date Wednesday 8th May
Time 19.00 – 20.00 GMT
Duration approximately 60 minutes
Click here to join in
or k/

"Another brilliant seminar"
Dental Practice Manager Reading

Who should attend?

 This tele-seminar is perfect for any member of your team that  has contact with your patients, contractors or suppliers directly or indirectly.

This is a must attend seminar for

  • Principal dentists and their Practice managers
  •  Associates
  • Anyone who is thinking about running their own practice

In a forward thinking practice the following will also benefit from attending

  • Hygienists and Therapists
  • Treatment Co-ordinators
  • Nurses
  • Receptionists

This tele-seminar is free to attend for multiple members of the same practice.

Join in this is for you and your team

One of the most informative and well managed tele-seminars I have ever been involved in."
SF Dental Practice Manager

What people like you have said about working with us

“It has only been two months and with your help we have reactivated an amazing £20,000 worth of treatment with just a few phone calls.

Thank you very much for the clarity, focus and quick and easy solutions to reach my goals. I wish I had started working with again earlier.

Everyone at the practice is enjoying work more.”

Priti    Dentist Harrow

“Thank you Jane for an insightful and inspiring online seminar. A little redirection and a guided hand can work wonders. You have helped me become 'consciously competent' in what I need to do next.”
Chantelle Kirk Dental Practice Manager

“Interesting and Useful”

A Beveridge  Practice Manager London

“Thank you Jane for YOUR time. Your teleseminars are great for self-improvement and I always find them very insightful.”
Chantelle – The Dental Agency

"Fantastic!!- You really made the course interesting. Thank You"
Claire Haslemere Surrey

"I found it all really useful”
CH Dental Nurse Surrey

“Loved that it was personalised”
Jane Sheehan Buckinghamshire

"One of the most informative and well managed tele-seminars I have ever been involved in."
SF Dental Practice Manager

"Thanks for your advice and guidance on tonight’s call. Definitely gets you thinking...Look forward to the next call."

S.C. Dental Practice Manager

"Another brilliant seminar"

Dental Practice Manager Reading

What will you say?

"Yes Jane, I want to be there and learn The ACE service wins strategy

Please register me on to your free tele-seminar"

Join in here

 “Well structured, informative, thought provoking and results orientated”
R Barrett, Principal Dentist, Ireland

Unable to attend?

If you are unable as a result of prior commitments, you can relax and be confident that you can still have access to this powerful resource of knowledge recordings will be available as either an audio that you can listen to in the car or a DVD to share with your team at a practice meeting.

Save money and pre-order your recording now
Audio recording £25.00* (Pre ordered before the event only £15.00* saving £10.00)
Video recording £35.00* (Pre ordered before the event only £20.00* saving £15.00)
Twin pack £50 * saving £10.00 (Pre ordered before the event only £30.00* saving £20)
*Prices exclude VAT and P&P
To pre - register for your CD e mail me at
With the following details

  • Your name
  • Practice Name and address
  • E mail address
  • Telephone numbers
  • Date of Birth
  • Credit card details for payment

“I definitely came away with new ideas to implement”

C Henderson, Belfast

Many practice owners and practice managers, like you, contact after my tele-seminars, distressed that they have missed out on some valuable information. Because of this, we have created a comprehensive library of tele-seminar recordings. The CD and DVD collection provides you with an invaluable bank of ideas and tips to implement in your practice.

If you have missed any of our tele-seminars and would like to catch up on the content please e-mail me and let me know which CDs you would like to order.

Available as audio recordings

•    More profit from your appointment book
•    Great profits and how to make them (avoiding the financial mistakes many dentists make)
•    More profit from your recalls
•    Great referrals and how to get them
•    Perfect staff and how to find them
•    The art of writing a marketing plan
•    Creating a business card that generates patients
•    The 3 R’s to filling your appointment book
•    The top 10 reasons you should put your prices up in a recession
•    Financial security through a membership plan
•    The effective art of delegation - freeing your time
•    Simple steps to i ncrease your cash flow today
•    Overcoming overwhelm and not having enough time
•    Steps to more patients more profit
•    Mind-set motivation and more money
•    Make 2012 your best year yet
•    How to get the practice you want now
•    Quick simple steps to improve your cash flow today
•    TNT – for explosive growth of your practice (Your secret weapon to happier patients and more money)

Available as both audio and video recordings

 “Essential practice management systems for the 21st century practice”
(How to generate an extra £20,000 a month without spending any money)
The fantastic practice – Frustration to fabulous in five simple steps.
The ultimate dental examination – How to improve your patient’s health and make more money.
The time tamer – how to have enough time
4 steps to a perfect team – simple steps to recruit, motivate and retain your perfect team

Order 5 and get the sixth free
Next month save money and pre-order your recording

Audio recording £25.00* (Pre ordered before the event only £15.00* saving £10.00)
Video recording £35.00* (Pre ordered before the event only £20.00* saving £15.00)
Twin pack £50 * saving £10.00 (Pre ordered before the event only £30.00* saving £20)

“Thank you Jane

For opening my eyes, before working with you I feel I was walking around with my eyes and ears shut , you helped and encouraged me during very hard times in my business,
Because of your guidance,, coaching and knowledge that you have given me, today I am much healthier and wealthier person.
Thank you for all your hard work with me.”

Forouzan Pessian
Specialist Prosthodontist & Oral Surgeon

Dates for your diary

Future tele-seminar d ates
So you can be confident that you will never miss another tele-seminar, and you can begin to learn the business of dentistry, that when combined with your excellent clinical skills will guarantee you and your practice success, a list of dates is below for you to put into your appointment book.

The tele-seminars are currently free to attend, your place at any of these events can be pre-booked by e mailing or joining in at


In 2013 the tele- seminars will be held on the second Wednesday of the month between 19:00 and 20:00.
If you would like Jane to cover a specific issue please e mail us to let us know what you would like Jane to focus on.

Date                Area of practice to be covered
May 8th                Customer service
June 12th            Money making marketing
July 10th            Stunning sales
August 14th            Inspirational leadership   
September 11th         Business systems and organisation   
October 9th            Environment, equipment and facilities
November 11th            Core skills
December 13th        Self-care

‘It was a great s ession yesterday.  I learned so much in one hour.”

Selaraj Balaji Dentist Buckinghamshire


Join in here

Register now for next month tele-seminar, managing change in a dental practice.
Spaces are limited, book your place early. Click here or visit

< strong>‘How good was that training!’
L Quinn, Belfast

Friday, 26 April 2013

Three wishes


If I had a magic lamp that when you rubbed it a genie appeared to grant you three wishes, what would you wish for?


I am certain that whatever you wish for it may involve the transformation of either your personal or professional life. Many people want more money, more time, healthier lives, relationships or businesses, more fun, happiness or sense of fulfilment; it could be to find your soul mate or to make a difference in the world by leaving a legacy.
What are your three wishes, do you know?


I know a way that you can discover your three wishes and have them granted, guaranteed

To find out how join us in Bali because 'Your transformation matters'

Would you like to grow your practice and change the lives of those less fortunate?

If you would you like to grow your practice and change the lives of those less fortunate, visit the Dentaid stand at the BDA show.

Dentaid,,  have an incredible wheelie bin that contains a full dental surgery that can easily be transported to rural third world environments, saving the teeth and smiles of the locals. We want you to help us help those in the third world and we want to help you grow your practice in return.

We are offering a chance for you to learn 10 steps to success, essential steps to a successful practice and all the proceeds are going to Dentaid.

There are offers and price draws at the BDA show, to find out more visit Jacqueline and Rob at the show on the Dentaid stand.

more details click here
Dentaid - Improving The World's Oral Health

Wednesday, 24 April 2013

Only read this if you are a ltd company

Only read this if you are a ltd company

  • Are you determined to grow your practice?
  • Is your practice registered in England?
  • Is your team smaller than 250 people?
  • Is your turnover under £40m?
  • Are you a ltd company?

 If you answered yes to all of those questions, did you know you are entitled to a government business development grant?

Have you claimed your £3,500 grant yet?
If you have not claimed your grant yet click here and find out how you can

If you have not claimed your grant and would like to read an advise sheet on how you can obtain government funding for growth, click here 

If you would like to talk to a real person and get useful advise about how you can get access to grant funding call 07989 757 884, you may qualify for fast track funding.

Want to know the secret of successful dental communication?

If you want to know the secret to successful dental communication check out Alex's blog.
Alex is a really inspirational final year dental student who I predict will be a star dentist of the future.

check him out and let me know if you agree.


Tuesday, 23 April 2013

Would you like to win a coaching session valued at £300?

Would you like to win a free coaching session valued at £300?
If so, spend a couple of moments answering the following questions and send your answers to We will then enter you into our prize draw and at the end of the month we will select one lucky winner who will receive a complimentary one-hour coaching session to focus on any area of your business or personal life.

You have to be in it to win it.

Good luck, this month it could be you.
To find out more information about how we help clients like you make their good dental practices great, visit

To win an hour of free coaching session valued at £300 send an e mail titled April Prize Draw to answering the questions below and the first person out of the hat will win a one hour coaching session free.

April prize draw questions

 •    On a scale of 1-10 where 0 is really dissatisfied and 10 is really satisfied; how satisfied are you with how satisfied are you with your current team?
•    Knowing what you know now about your staff, how many of them, and who  would you re- employ?
•    If you had your dream team, how would you know?
 (What would you and others be seeing, hearing, thinking and feeling differently to now and what would you have, do and be differently?)

Send your answers to

The closing date to submit your answers is the last day of this month

If you are the winner you will be e mailed directly and the winner will be announced in our monthly  newsletter.

Some of our previous winners include
Dr Claudia Muegge
Dr Elaine Hope
Dr Stephen Murray
Dr Alistair Saleem
Dr Priti Joshi
Marcus Clery
Hilary Fletcher Ecco Oxford

Will you be the winner this month?
This is what our previous winners have said;

“I have been quite staggered by the progress we have made since we last spoke”R D Dentist Warwickshire

“I think you are excellent”
JT Dentist Ireland

“Thank you very much for a wonderful coaching session. I feel empowered again”
PJ dentist Harrow

Some of our previous winners include
Dr Claudia Muegge
Dr Elaine Hope
Dr Stephen Murray
Dr Alistair Saleem
Dr Priti Joshi

Congratulations to all the winners and commiserations to those who have not yet won; continue submitting your answers, this month it could be you.