Saturday, 31 May 2014

Early bird discount ends at midnight

Speak the same language as your patients

  • Do you ever feel like you are not being listened to?
  • Do you often wonder if you have been understood?
  • Do you want to convert more treatment?
  • Do you ever get the sense that your patients do not understand what you are telling them?
  • Do you get frustrated that patients don’t want the best treatment available?
  • Do your patients ever go away and ‘think about treatment’?
  • Is English your second language and do you ever feel misunderstood?
  • Have you ever wondered why so many people are learning NLP?

If you answered yes to any of these questions you may also feel that you and your patients arespeaking differnt languages or in some way are not connecting as well as you could.
 If so, this is the perfect course for you.

Click here to secure your place
or put this in your browser

Speak the same language as your patients is an interactive workshop style seminar for the entire dental team. As a result of attending this unique dental master-class, your team will  learn new communication skills and be inspired in how they use them benefitting your patients in amazing ways. 
This course will teach all members of the team effective communication.
Areas to be covered include;
  • Rapport building
  • Language predicates
  • Linguist distortion deletions and generalisations
  • Listening skills
  • eye accessing cues
  • Overcoming conflict
  • Dealing with objections
  • and much much more

As a result of attending this course you will
  • Be able to communicate more effectively with your colleagues suppliers and patients
  • Understand how to prevent and resolve conflict
  • Build rapid and deep rapport
  • Listen really well
  • Improve the patient experience

What are your motivations for attending?
  • Do you want more patients?
  • Do you want more money?
  • Do you want more time?
  • Do you want a more reliable team?
  • Do you want a significantly better quality of life?
  • Do you want sustainable results quickly?

Whatever you want for you and your practice, learning to speak the same language as your patients is key
This is one of Jane’s most popular programmes and it is an excellent entry level programme for anyone who wants to;
  • Improve their communication skills,
  • Improve their  leadership
  • Become a coach, mentor or tutor
  • Impove their treatmentplan conversion rate
  • Enhance their communication with patients, colleagues, family and friends
  • Learn about NLP
 The day is ideal for all members of the team so you should definitely bring along your hygienists, nurses and non-clinical staff.
Click here to secure your place or put this link in your browser

Practices that embrace “Speak the same language as your patients” will be fulfilling some of their requirements for diversity  and equality, and will have a significant impact  in other CQC areas, such as Regulation 17 – Respecting and involving service users, Regulation 18 - Consent to care and treatment and others besides.  
1.2 in the GDC standards requires that “you should be aware of how your tone of voice and body language might be perceived”, this programme gives you all these insights.

Course aims
To enable delegates to build rapid and lasting rapport with their patients and staff and develop non-linguistic and linguistic skills that will enable you to become more effective and influential communicators.
Anticipated outcomes
To provide delegates with ways that non – verbally they can build and enhance rapport
Identify other people’s preferred language patterns and communicate in their style.

Date                Friday 27th June
Venue             Bicester ( just round the corner from Bicester village shopping outlet open until 20:00)
Time               9:00 – 16:30      (Registration 8:30- 8:45)
vCPD              7.5 hours

Super early bird discounted price before 30th April 2014
 £125* per dentist, £75 per hygienist or therapist*, £50* per DCP
Very early bird discount, before 15th May 2014
 £175* per dentist, £95 per hygienist or therapist*, £75* per DCP
 Early bird discount, before 31st May 2014
 £200* per dentist, £125* per hygienist / Therapist £95* per DCP
Almost missed the worm,  non-discounted price, from 1st June  2014
 £250* per dentist, £150* per hygienist/ therapist and £125* per DCP
*Excluding VAT
 Lunch and refreshments provided

Click here to secure your place or put this link in your browser

About your trainer
 Your trainer and coach, Dr Jane Lelean, is the only dentist in Europe who has been accredited by the International coach federation as a Professional Certified Coach. Jane Currently works with Dentists and other entrepreneurs in UK, Europe and as far away as USA and Australia, helping them achieve more patients, more money, more time, a significantly better quality of life and achieving results in 3-6 months. Jane has a unique blend of experience and expertise combining her roles as a dentist, practice owner, commercial experience and coach.

Jane, “You are a pretty Yoda full of wisdom”
A Wilkinson Buckinghamshire

Why would you want to come on this course?
  • You have too few patients or not enough treatment to fill your days
  • You want to do more exciting and rewarding treatment.
  • You want to become fully private or become less dependent on the NHS
  • You are about to or have just bought a practice
  • You have financial concerns
  • You are you short of time, rushing around and not getting everything done
  • You are you unhappy with your quality of life, at work or at home, feeling tired, fed up, sick, poor quality relationships and not enough fun or recreation?
  • You have staff problems or your team is not performing as well as it could or should.
  • Your staff meetings and team reviews leave something to be desired
  • You are developing your career and becoming a mentor trainer or tutor?

How would it be, 
  • If you found it easy to understand and to be understood?
  • If you knew a simple fool-proof ways to become a more influential communicator?
  • If your receptionist was easily able to convert every enquiry into to a booked appointment?
  • If you knew how to put patients at ease in seconds without saying a word?
  • If you knew how to present every treatment plan so your patients “got it”?
  • If you could run staff meetings, reviews or tutorials really effectively?
  • If you knew how to create a steady stream of patients to your practice that loved what you do they stay with you for a life time.
  • If you could transform your practice quickly and easily?

“It was brilliant you must come”

The Institute of dental Business does this and Speak the same language as your patients  is your first step to learn how.
 Book Now
 What this course will give you
Speak the same language as your patients is a unique one day master-class delivered by one of the UK’s leading Dental Business coaches, that simply and ingeniously shows you how to become a really effective communicator..
 This course has a limited number of delegates to ensure that you get individual attention, and your questions answered.
Do please share the details of Speak the same language as your patients,  with your friends and colleagues, and recommend it to them now. Thank you.
“I have got everything I was looking and most importantly I now have clarity and I know where I am going”
Dr C Reynolds Principal Dentist Eire
 Book now
 Click here to secure your place or put this link in your browser

What is included in your day
Speak the same language as your patients and its simple steps to make your good practice great
This unique master class is a walk through all the steps that are essential for you to have a sustainably successful communication. It is a delightful mix of training, activities, playful educational game, presentations, Q&A and application to practice, and some of the tools used by Paul Mckenna and Derren Brown
Healthy lunch and refreshments

The main themes are
What are rapport and communication?
How do your patients communicate?
How to know what other people are thinking
Words of influence?
Metaphors and stories

What will the difference be when I get back to practice?
You will know what to do, how to do it, when to do it and who should do it.
You and your team will be able to work together with a common goal and understanding
Your patients will be more receptive to what you are offering.
You will have much improved team
You will feel far more confident in your communication
You will understand and be understood

“It was worth the money spent and can implemented achievably” 
Dr Michelle Wyngaard – Principal dentist- Suffolk

Are you ready to join now, yes?

 Click here to secure your place or put this link in your browser
Some common questions you may also be asking

  •  I don’t have time to do all this extra stuff, can’t I just do the dentistry?
 Yes I know many others including me have felt that way, and you will find that when you learn how to communicate really effectively you will find it easier to ask others to do what they need to so you can do the dentistry.
 “Interesting and inspirational to improve working methods”
Maria Keady, Principal Dentist Norfolk

  • Could I just send my Manager?
 Yes you could, and I don’t think you would get the outcome you want, improve the communication of the whole team. Imagine what I could be like if every member of you team were speaking the same language as your patients and were effective listeners and communicators, what difference would that make?

“Very Inspiring”
Garrett MacEnri, Practice Manager Co Fermanagh

  • Can I bring all my team?
I love your style, yes of course you can, it will make your life so my easier the transitions smoother and will save you time and money. Bring them all Nurses, receptionists, managers, hygienists, therapists, associates and your life partner and spouse too.

“Jane brings it to a level that everyone can understand Thank You”

Zelda Palmer Dental Nurse Northern Ireland

  • I get on well with my patients, and it is at home I am not understood, will this help? 
Absolutely, communication, is communication, is communication, when you recognise and can chose to use various language patterns depending on who you are talking to, that is when you become an influential communicator and things improve at home.

“Thank you Jane, For opening my eyes, before working with you I feel I was walking around with my eyes and ears shut , you helped and encouraged me during very hard times in my business. Because of your guidance, training, coaching and knowledge that you have given me, today I am much healthier and wealthier person.” 
Forouzan Pessian Prosthodontist London
 Are you ready to sign up now?
Click here to secure your place or put this link in your browser

Friday, 30 May 2014

Do you often feel frustrated by a high level of FTA’s and late cancellations?

  • Do you often feel frustrated by a high level of FTA’s and late cancellations?
  •  Are you plagued by gappy appointment books?
  •  Have you problems with too many of the ‘wrong patients’?
  • Disillusioned because patients want the cheapest rather than the best?
  • Irritated by patient complaints?
If you answered “Yes” to any of these questions
Magnetic marketing for dentists
is the perfect tele-seminar for you

Does this describe you?
Are you the type of dentist that wants to deliver the best and most appropriate treatment to their patients, working with a skilled enthusiastic team in which everyone including your is remunerated well for all their efforts?
Are you also finding the current climate tough, fewer patients paying less for treatment, with more bills to pay and more red tape to wade through?
Are you starting to realise, whether you are a principal, an associate or a salaried dentist that running a practice is as much about the business of dentistry as it is about clinical dentistry and it would be really useful to your success and the success of your practice that your business skills were as well-honed as your clinical skills?
Think about it for a moment, from the time you entered dental school until the present day what percentage of your training has been in ‘the business of dentistry’, including customer service,  and what percentage was on clinical skills and dental compliance?
What impact do you think it would have your you and your practice if you began to prioritise the business of dentistry so that you had that skill mastered as well as you can do an examination, filling, extraction or a crown prep?
There would be a significant improvement to you personally and professionally wouldn’t there? You would have enough time, money and energy, to do what you want, when you want with who you want. Imagine how fabulous would that be?

Free tele-seminar Magnetic marketing for dentists
Or see a full list of all our free teleseminars scheduled for 2014

“As the owner of a small business it can be very hard to work out the best strategy to overcome the issues you face. Having wrestled with various knotty issues for many months it was a great relief to talk to Jane. Her clear thinking and no-nonsense approach helped me see simple things I can do to increase my sales and build my business.”
Rob Woods,

Why is now a great time for you to learn?
If you and I together took a walk down your local high street 20 years ago, and I asked you “How many opticians can you count?” you would have replied “5, 10 or even 15 Independent opticians”
If we were to take that same walk today and I asked you the same question you would reply “I can only see the big names, Specsavers, vision-express” and then if we ventured further we just might down an off the beaten track find one remaining independent opticians.
Can you already see the signs that dentistry is following in the footsteps of the opticians, ADP, IDH, Rodericks and some other groups are taking over the high street and taking your patients and your income. If you don’t want to be gobbled up or stuck down a dark alley way now is the time to learn about the business of dentistry, clinical excellence is not enough, your team is key to your success.
Other reasons why you may agree now is the time to develop your team
  • Direct access
  • Practices now being owned and run by hygienists, nurses and practice managers
  • Corporates and group practices are employing your staff
  • Fewer staff joining as trainees
  • Competition for jobs is greater
  • Increased number of desirable practices to work in
You can be successful and buck the trend start to find out how
Free tele-seminar Magnetic marketing for dentists
Join in
“Since working with Jane, I have developed systems for everything and continue to do so –improving teamwork and staff motivation. Everyone enjoys coming to work and are happy to do new things.”
Priti    Dentist Harrow

Why tele-seminars
To help you improve your knowledge of the business of dentistry, we run a free monthly tele-seminar that give you insights tips, tools and strategies that will help you make your good practice great.
Each month we will give you valuable information and advice that we share with our 1-2-1 clients and those involved in our 12 month programme that will help you improve your practice and get it to where you want it to be.
Each month we share with you from one of our 12 keys to a successful practice that when you know them will unlock your success.
This month we will be offering you some powerful strategies from our Magnetic marketing for dentists
To discover Magnetic marketing for dentists you need is a computer or a telephone and an hour of your time
I guarantee that you will learn tips and techniques that have the potential to transform your finances.
When you join me on this call, I will share with you some of my top strategies improve your practice, delight your patients and create more money.
Sounds like a really valuable way to spend an hour on a tele-seminar doesn’t it?
What difference would it make to your practice if you learnt these tools too?
Or see a full list of all our free teleseminars scheduled for 2014

Date             Tuesday 3rd June 2014
Time            19:00 -20:00
Location      Access by phone or internet
You  will receive pre and post seminar work books and copes of slides

“Thank you Jane for YOUR time. Your teleseminars are great for self-improvement and I always find them very insightful.”
Chantelle – The Dental agency

Why Jane Lelean and the institute of dental business
Your host for the tele-seminar is Dr Jane Lelean. Jane is a dentist and former practice owner. Jane is the only dentist outside the USA accredited by the international coach federation ( the coach equivalent of the GDC)  as a professional coach, she dedicates her time sharing her knowledge and experience with dentists and team members like you who want to have more time money and energy and a very successful dental practice.
As a former practice owner Jane has been though very similar trials and tribulations to you. Early in her career she had the fortunate situation that her practice manager embezzled large sums of money leaving her almost bankrupt, disheartened and very conscious that she knew how to be a great dentist and she didn’t know how to run a business. Sound familiar?
Though this experience that did take Jane to some very dark places where she often felt alone and unsupported, and it was though the support of her first coach, her thirst for knowledge and dogged implementation of what she learnt that by the time she sold her practice she was generating £450K on three days a week in a single handed mixed practice of approximately 750 patients, referring out all implants, endo and ortho and providing high quality general dentistry.
Jane is passionate about dentistry and never wants another dentist to have to go what she did, because she believe that like dental caries and periodontial disease with the right education, support and motivation frustrating and failing practice is preventable.  Specialist support is the secret to success.
Jane offers you
Transform your practice in 10 days
1-2-1 coaching
In-house training
Free teleseminars

“Interesting and inspirational ways to improve working methods”
Dr M Keady

This month at the free tele-seminar we will be offering you some powerful strategies from our Magnetic marketing for dentistsmodule
To discover Magnetic marketing for dentists you need is a computer or a telephone and an hour of your time
Date             Tuesday 3rd June 2014
Time            19:00 -20:00
Location      Access by phone or internet
You will receive pre and post seminar work books and copes of slides

“I am thrilled about your insights and amazed how you connect simple dentistry with practice management. This is definitely a very unique presentation.”
Rod Ronquillo Dentist Philippines

Who should attend?
 This tele-seminar is perfect for any member of your team that has contact with your patients, contractors or suppliers directly or indirectly.
This is a must attend seminar for
  • Principal dentists and their Practice managers
  •  Associates
  • Anyone who is thinking about running their own practice
In a forward thinking practice the following will also benefit from attending
  • Hygienists and Therapists
  • Treatment Co-ordinators
  • Nurses
  • Receptionists
This tele-seminar is free to attend for multiple members of the same practice.

Join in this is for you and your team
One of the most informative and well managed tele-seminars I have ever been involved in."
SF Dental Practice Manager

What people like you have said about working with us
“It has only been two months and with your help we have reactivated an amazing £20,000 worth of treatment with just a few phone calls.
Thank you very much for the clarity, focus and quick and easy solutions to reach my goals. I wish I had started working with again earlier.
Everyone at the practice is enjoying work more.”
Priti    Dentist Harrow

“Thank you Jane for an insightful and inspiring online seminar. A little redirection and a guided hand can work wonders. You have helped me become 'consciously competent' in what I need to do next.”
Chantelle Kirk Dental Practice Manager

“Interesting and Useful”
A Beveridge  Practice Manager London

Thank you Jane for YOUR time. Your teleseminars are great for self-improvement and I always find them very insightful.
Chantelle – The Dental Agency

"Fantastic!!- You really made the course interesting. Thank You"
Claire Haslemere Surrey

"I found it all really useful”
CH Dental Nurse Surrey

“Loved that it was personalised”
Jane Sheehan Buckinghamshire

One of the most informative and well managed tele-seminars I have ever been involved in."
SF Dental Practice Manager

"Thanks for your advice and guidance on tonight’s call. Definitely gets you thinking...Look forward to the next call."
S.C. Dental Practice Manager

"Another brilliant seminar"
Dental Practice Manager Reading

What will you say?

 “Well structured, informative, thought provoking and results orientated”
R Barrett, Principal Dentist, Ireland

What is I am unable to attend?

If you are unable as a result of prior commitments, you can relax and be confident that you can still have access to this powerful resource of knowledge recordings will be available as either an audio that you can listen to in the car or a DVD to share with your team at a practice meeting.

Save money and pre-order your recording now
Audio recording £25.00* (Pre ordered before the event only £15.00* saving £10.00)
Video recording £35.00* (Pre ordered before the event only £20.00* saving £15.00)
Twin pack £50 * saving £10.00 (Pre ordered before the event only £30.00* saving £20)
*Prices exclude VAT and P&P
To pre - register for your CD e mail me at
With the following details
Your name
Practice Name and address
E mail address
Telephone numbers
Date of Birth
Credit card details for payment

“I definitely came away with new ideas to implement”
C Henderson, Belfast

If you are ready to understand and discover how to create
Magnetic marketing for dentists
See you on the call on
Tuesday 3rd June 2014 at 19:00
I can't wait for this exciting opportunity to share with you some of the simple and yet impactful strategies that have the power to transform your patient experience today
“Really informative and very useful tips”
F Pessian, Dentist London

CDs that are available to purchase
Many practice owners and practice managers, like you, contact after my tele-seminars, distressed that they have missed out on some valuable information. Because of this, we have created a comprehensive library of tele-seminar recordings. The CD and DVD collection provides you with an invaluable bank of ideas and tips to implement in your practice.
If you have missed any of our tele-seminars and would like to catch up on the content please e-mail me and let me know which CDs you would like to order.
Available as audio recordings
•         More profit from your appointment book
•         Great profits and how to make them (avoiding the financial mistakes many dentists make)
•         More profit from your recalls
•         Great referrals and how to get them
•         Perfect staff and how to find them
•         The art of writing a marketing plan
•         Creating a business card that generates patients
•         The 3 R’s to filling your appointment book
•         The top 10 reasons you should put your prices up in a recession
•         Financial security through a membership plan
•         The effective art of delegation - freeing your time
•         Simple steps to increase your cash flow today
•         Overcoming overwhelm and not having enough time
•         Steps to more patients more profit
•         Mind-set motivation and more money
•         Make 2012 your best year yet
•         How to get the practice you want now
•         Quick simple steps to improve your cash flow today
•         TNT – for explosive growth of your practice (Your secret weapon to happier patients and more money)
Available as both audio and video recordings

 “Essential practice management systems for the 21st century practice” (How to generate an extra £20,000 a month without spending any money)
The fantastic practice – Frustration to fabulous in five simple steps.
The ultimate dental examination – How to improve your patient’s health and make more money.
The time tamer – how to have enough time
4 steps to a perfect team – simple steps to recruit, motivate and retain your perfect team

Order 5 and get the sixth free
Next month save money and pre-order your recording
Audio recording £25.00* (Pre ordered before the event only £15.00* saving £10.00)
Video recording £35.00* (Pre ordered before the event only £20.00* saving £15.00)
Twin pack £50 * saving £10.00 (Pre ordered before the event only £30.00* saving £20)

“Thank you Jane
For opening my eyes, before working with you I feel I was walking around with my eyes and ears shut , you helped and encouraged me during very hard times in my business,
Because of your guidance,, coaching and knowledge that you have given me, today I am much healthier and wealthier person.
Thank you for all your hard work with me.”
Forouzan Pessian
Specialist Prosthodontist & Oral Surgeon

Future tele-seminar dates
So you can be confident that you will never miss another tele-seminar, and you can begin to learn the business of dentistry, that when combined with your excellent clinical skills will guarantee you and your practice success, a list of dates is below for you to put into your appointment book.
The tele-seminars are currently free to attend, your place at any of these events can be pre-booked by e mailing or joining in at
In 2014 the tele- seminars will be held on the first Tuesday of the month between 19:00 and 20:00.
July 1st                              Sales                      Patient Centred sales
August 5th                         Leadership              Inspirational leadership in practice
September 2nd                  Systems                 Systematic success
October 7th                       Environment           Equipped for success
November 4th                    Core skills               Dentistry  Matters
December 2nd                   Self-care                 Is the way your are working, working?

If you would like Jane to cover a specific issue please e mail us to let us know what you would like Jane to focus on.

If you are ready to understand and discover

Magnetic marketing for dentists
This tele-seminar has the potential to change your customer service, your income and your life too.
Can you afford to miss it?