Thursday, 30 July 2020

4 EASY steps to better

4 EASY steps to better


There are only 4 steps to better. - So much easier than you may thought.

Think for a moment about your personal and professional life, where would you like them to be better?

Are there areas that have been affected by covid and lock down that you would like to restore and make better, maybe even better than they were pre-covid?

The balance wheel below may help you  identify areas in your personal or business life that you would like to make better.







Once you have identified what you what to make better, now for the



Unconscious Incompetence

You don’t know what you don’t know. Ignorance is bliss, or not as the case may be. This is a place that often involves, frustration, disappointment, stress, anger, self-doubt. Now is the perfect time to move on, and make the change, because doing the same as you have always done will only yield the same results.



Conscious Incompetence

This step is essential. You must identify the truth about your current situation, not overdramatise and make it worse than it is, or gloss it up making it seem better, the honest truth about your situation. Unless and until you take this step, you cannot improve those areas that frustrate you, stress you or make you unhappy. This is where the balance wheel above and talking through them with a coach will be really useful. This step of revelation is often associated with mixed emotions, excitement, anticipation, frustration, sadness, notice them and progress to stage 3

 C C

Conscious Competence

This is a stage of learning., developing new skills, discovering new and better ways to achieve what you want. You achieve conscious competence by working with trainers, attending seminars, reading books, working with a coach therapist or mentor, and putting what you learn into practice. Conscious competencies a period of action and reflection Thinking about what your outcomes, designing, implementing strategies, reflection on the results and changing your approach until you see the results.



Unconscious Competence (Better)

With focused thought and practice, new habits become embedded, practice makes permanent, new approaches become part of your muscle memory and you are now achieving what you set out to without thinking about it, better is your new way of being. Until you move the goal posts and start the process again. This quadrant is a time when you feel peace, sense of achievement, seeing results and new and better comfort zone. Just as the seasons must change, we need winter just as much as spring, summer and autumn, so to will you change and you will begin the cycle again so you are in a eternal process of tweaking, constantly learning growing, practicing and feeling fulfilled.


I would love to hear your comments and reflections on this article, how do you feel about the concepts, what do you see and sense from your balance wheels?

If you would like to talk anything through, e mail me to set up a call.

What is coaching?

Jane Lelean

International Business Coach, 
Trainer, Mentor and Speaker

Therapeutic Coach

Wednesday, 27 May 2020

words matter

When someone says

“I’m doing ok it can sometimes be slightly daunting, but I think I’m keeping it together.”
You (and they) may think they are in a good place mentally and not needing any support.

However, I believe, it is a statement that indicate that the person concerned needs support, and does not know how to ask for it or accept it if offered.
As a therapeutic coach, I recognise the words we use are not accidental. The phraseology above indicates that the speaker (or writer) would really value from (needs) a listening ear, professional support, and strategies that are more supportive than the ones they are currently using.

The words you speak or write matter. Your unconscious will select words that accurately convey what is underlying your mental state and blow your cover. Your conscious mind may think that you are covering up well, protecting your vulnerabilities and pride, keep up appearances and deflect the need for support.

An experienced therapeutic coach, therapist, or skilled listener will pay attention to the words and immediately notice the flashing warning lights recognising all is not well. What seems held together on the surface is masking denial and an unacknowledged acceptance that all is not well.

To me the person who wrote this, is not doing well; and here is why.

The use of “OK” does not describe the best version of themselves and indicates they are hanging on by their fingertips, just holding it together.

“Sometimes slightly daunting”, indicates moments of overwhelm, without an approach that makes it manageable.

“I think I am keeping it together”, is a statement of uncertainty, and the writer does not really know how they are doing, and thinks they probably could be in a better state of mind

Listen closely, pay attention to what you and other are saying. Just because others are stressed and struggling at this time, does not give you permission to struggle necessarily. Help is at hand from many sources to support you with fears concerns and worries whether they be tiny, small or big.

Your mind matters.

I have been offering free 1-2-1 therapeutic and business coaching calls throughout lock down and if you would like to speak to a qualified coach for solutions not signposts, please call me on 07989 757 884 or e mail to schedule your complimentary session.

Tuesday, 12 May 2020

Helping you prepare for an incredible return to practice

In clinical dentistry somethings belong together and if a key component is missed, your treatment is likely to be substandard or fail.
For example
Rubber dam and endo
Etch and composites

With food there are also ingredients that belong together
Strawberries and cream
Fish and chips
Cheese and chutney

There are also ingredients that are not normally put together, infact the combination often sounds bizarre, yet when combined  the results are deliciously magical. They bring the best out in one another in ways that you could not imagine.  1+1 =5
For example
Peanut butter and marmite
Strawberries and black pepper

I would like to suggest that clinical skills training combined with Patient Centred Sales -BEST CHOICES training is the most magical and productive, get underutilised combination of courses in dentistry.

You have probably spent the last 6 weeks attending many clinical skills webinars, now is the time to take you skills, talent and services to a level that you have previously only dreamt was possible.

I am frequently contacted by dentists, like you, who have made huge investments of time and money on theoretical and hands on clinical courses and have come away frustrated and disillusioned. The promise of more rewarding private dentistry has not materialised. Moreover, these dentists often report that they continue to do more and more advanced courses and yet their patients still just want the cheapest or quickest, when you want to provide the best. For some the frustration of not being able to provide the best treatment available combined with the fear of being sued, results in many to consider leaving the profession.

During our conversations what I discover is that despite making really significant investments in clinical training courses, the dentists have attended not attended any communication or sales skills courses. As a result, they have learnt the clinical skills and not how to discover what is important to their patients or the value of the treatment from the patient’s perspective.

You have a fabulous clinical skill set that will improve the patient’s dental health, appearance, and experience, now is the time to ensure those skills are utilised.

We are offering our Patient Centred Sales BEST CHOICES as an online and interactive workshop to supplement the clinical training you have done in the Tools down – Skills up Covid zone. I am sure that you will then discover that clinical and communication skills training belong together and when they are the results are magical.

This workshop will be run through zoom as a fully interactive workshop
5 X 4-hour sessions
  • Monday 22nd June 2020 8:00-12:00
  • Tuesday 23rd June 2020 8:00-12:00
  • Wednesday 24th June 2020 8:00-12:00
  • Thursday 25th June 2020 8:00-12:00
  • Friday 26th June 2020 8:00-12:00

Additional bonuses
  • 4 x webinar follow ups over 12 months, September, December, March, June
  • Extending the start date of the 100% double your investment guarantee
  • Free place for one DCP per dentist attending.
  • Opportunity to spread your investment until June 2021 at 0% interest.
Find out more and book your place

Here are a few comments from delegates who have already completed the online workshop

Rosie Thomas
“Thank you so much for running the BEST CHOICES course over the last few weeks, it really has been a brilliant course and I can't wait to actually start using it in practice, although it has been an amazing way of making use of this drills down skills up time!

I was recommended this course by a colleague, who said it was one of the best courses she had done.

By attending this course, I now have a lot of frameworks and methods that I will be able to incorporate into my general practice. I feel a lot more confident about talking to patients about their wants and preferences and what impact any treatment will have on them as well as how to overcome any objections they may have.

I had never used Zoom before or done an interactive session over zoom, so I was slightly apprehensive about this but it worked very well and by the end of the first session I felt comfortable using Zoom

Jane made me feel very comfortable speaking over Zoom and split the delegates off into smaller groups which also enabled me to get used to using Zoom.

I did this amazing course during lockdown about how to increase your private treatment plan conversions, it really was very interesting and has opened my eyes to a lot of new techniques and methods; I'd thoroughly recommend it!”

Ricky Ghataura, General Dentist, Bucks
“I cannot explain how it has made such an impact to the way that I shall work in the future. It has given me so much insight into so many areas, such as communication, phrasing questions, NLP techniques, different ways in which people learn and the whole patient experience.

I am looking forward to applying all these techniques and looking at improving my patient treatment courses and my income and confidence.

Patient Centred Sales BEST CHOICES is all very helpful and well planned and organized, with role play sessions and discussion sessions with learning and reflection. 

 I was concerned about the cost of the course and initially about the time away from the practice but when I contacted Jane and asked if she had thought about doing the course online during the lockdown and she agreed, I had to do the course.

 The course was done online and made use of time during lockdown and so I didn’t have to have any time away from work. The cost of the course was spread over a year and so it was so helpful for me. Jane was very accommodating.

The Patient Centred Sales BEST CHOICES is an amazing course that is useful for everyone, individuals and teams. It takes you through the whole process of how to build rapport, communicate and elicit all the information from the patient to create and reassure them that their goals and desires can be achieved. It is an invaluable framework and learning resource and I truly wish I had been introduced to it earlier in my career. I now feel I have the skills to apply in my daily practice.
I would strongly recommend this course to everyone. “

Lydia Sharples Oxon
I have known Jane for a couple of years and always admire her calm and strategic approach to things, so when she named this time 'tools down, skills up' and announced she would be running an online version of the BEST CHOICES workshop, I knew this would be a really valuable use of my time. 

I really love that the course is split in to 4 x 4 hour sessions, so we benefit from really rich and deep learning, as opposed to panic watching a number of 1 hour webinars on a variety of topics (which is what I was doing a few weeks ago!!). I know that I will be able to use what I am learning straight away when we go back, in whatever way we go back. Communication has always been the key in dentistry, and I feel it will be even more so when we eventually go back to seeing patients, so doing this online course has made me feel more calm and in control about how things will be when we go back. 

Having done this course 18 months ago face to face, comparing the online version, I have been so pleased, and honestly, quite surprised, that I feel I have gained exactly the same amount, certainly no less, from doing it online. Jane has succeeded in making it really interactive, it works so well, using the break out rooms and discussing the content in small groups. I don't think any of the value of the course is lost by it being carried out online, which is what I was worried about before I signed up. 

Another highlight of the course is that my dental nurse has been able to come along for free! She has really enjoyed it, and we have daily de-briefs after the sessions to think about what we've learnt and how it applies to us as a team of 2 and also the wider practice. I think the team approach is a really unique aspect of Jane's teaching, and incredibly valuable.

Sue Boynton Dento-legal advisor
I'm looking forward to the rest of the course. Thankyou Jane!"

In my role as an independent dentolegal consultant I assist individuals and teams who have either run into difficulties, or who want to change some aspects of their practise.

There are times when they’ll ask me to recommend someone with expertise in sales and crucially they are wanting to keep ethical. That’s when Jane invited me to come along to her Patient Centred Sales Best Choices course.

I was really pleased that the could proceed online during the lockdown. The online aspect works really well, there are even breakout rooms for small group discussions and exercises. It’s really easy to get build rapport everyone - it’s almost like being in the same room.

We’re only halfway through and already there’s a benefit for me in understanding different perspectives, different approaches, and that sparks all sorts of fresh ideas.

Jane is generous with her time and expertise, and her enthusiastic approach is very motivational. Really looking forward to the next training session!

Join us in June before you return to practice
5 X 4-hour sessions
  • Monday 22nd June 2020 8:00-12:00
  • Tuesday 23rd June 2020 8:00-12:00
  • Wednesday 24th June 2020 8:00-12:00
  • Thursday 25th June 2020 8:00-12:00
  • Friday 26th June 2020 8:00-12:00
Additional bonuses
  • 4 webinar follow ups over 12 months, September, December, March, June
  • Extending the start date of the 100% double your investment guarantee
  • Free place for one DCP per dentist attending.
  • Opportunity to spread your investment until June 2021 at 0% interest.

Join us inSeptember after you have returned
5 X 4-hour sessions
  • Saturday 5th September 8:00 -12:00
  • Saturday 12th September 8:00-12:00
  • Saturday 19th September 8:00-12:00
  • Saturday 26th September 8:00-12:00
  • Saturday 3rd October 8:00-12:00
Additional bonuses
  • 4 webinar follow ups over 12 months, December, March, June, September
  • Extending the start date of the 100% double your investment guarantee
  • Free place for one DCP per dentist attending.
  • Opportunity to spread your investment until September 2021 at 0% interest.

We look forward to hearing your incredible results when you marry your clinical skills with Patient Centred Sales -BEST CHOICES

Tuesday, 14 April 2020

Trust is integral

Trust is integral in our relationships with patients and is going to be vital when we eventually reopen our doors.

How are you using this time to deepen the trust your patients have in you?

Information and demonstration of how you keep your patients safe through rigorous cross infection is vital

Slow dentistry recommends the following 10 steps

1. Regularly clean floors and surfaces of nonclinical areas with a good detergent and if possible, have an allocated person to do this at regular intervals. All floors and surfaces (even non-technical), door handles and bathrooms should also be cleaned with an antiviral, antifungal and bactericidal and always remember to wash top down. Meaning high surfaces first, before the floor.

2. All staff must wash hands regularly for at least 20 secs. This should be done after toilet breaks, coffee breaks and at set intervals. Posters should be placed near each hand basin advising best hand washing practice and training with regular reinforcement detailing this should happen.

3. There should be a clean zone in every clinic where only dental/medical staff with properly disinfected clothes and shoes can access. All non-dental/medical people should wear special shoe protection in these areas. These include patients, caretakers, children, delivery and technical personnel. Clothes, including shoes, used in the clinic should not be allowed to go outside and should be washed with high temperatures regularly. Hand sanitizers with the appropriate liquid should be made available at the entrance to the practice, and also of each one operatory room, at the reception, at the bathrooms and staff quarters.

4. All delivery packages (UPS/DHL, laboratory work, etc) should be disinfected and wiped down prior to entering the clean zone. Both the outer box that was being transported and later the inner packaging too. This is particularly important for laboratory work; it is the responsibility of the dentists to disinfect all work going out to dental laboratories.

5. Each treatment room should be appropriately disinfected after being tidied in between appointments. A minimum of 10 minutes turn-around time should be respected to allow for the bactericide/fungicide/virucide effect of cleaning materials. A clinic can see as many patients a day as it sees fit but will always guarantee that this disinfection time interval is respected, even if an appointment is only 5 minutes long. (When in a pandemic state, like Covid-19 brought us, this rule should be complemented with more guidelines provided by WHO and similar)

6. Reception should avoid shaking hands with arriving patients and they should respectfully be requested to wash hands immediately upon entering the practice as well using the available hand sanitizer after. Also opt for a welcome greeting instead of a handshake. In some countries a customary kiss is given. This should be avoided, and staff should respect this too. Management commit to sending all staff members with any flu symptoms home and regularly measures staff temperatures.

7. Clinical staff should wear appropriate safety equipment such as gowns, hair coverings, goggles/visors and masks for all treatment -FFP2/FFP3 masks are best practice. This safety protection equipment should also be made available to all patients prior to entering treatment area and disposed of, safely, after use.

8. Antimicrobial mouthwash as well as hydrogen peroxide (H2O2 - for 1 minute) should be used by the patient prior to treatment.

9. It is very important that procedures that create aerosols, that high speed aspiration will always be ensured by a dental assistant, and not done alone, to help reduce aerosol production during specific aerosol generating procedures such as cleanings, restorative dentistry, endodontics and others, alongside the use of a rubber dam.

10. All rooms will be aired regularly, and disinfectant ambient aerosols used in between patients to allow for the air to be purified/disinfection. If possible, air filtration using appropriate HEPA filters, should be installed. We also recommend any systems that can help improve air sanitizations. Likewise, it is important to make sure work returning has been treated accordingly to protect the staff at the laboratory. We highly recommend investing in regular cleaning of air filters, air conditioner systems as well as the use of air sanitization technologies, such as ozone, uv, etc.

I am curious
  • What changes to cross infection control do you expect to enhance when you return?

  • How are you using the time, now, to communicate to your patients what you already have been doing routinely and what you will implement in the future?

As a note I do think the use of the word regularly, as used by slow dentistry does need to be defined.

Wednesday, 18 March 2020

Is Covid 19 keeping you awake?

Fear anxiety confusion is increasing; Dentists are receiving little or no guidance from our professional leadership.

Now is the time to take care of your mental, emotional well being reduce the the risk of anxiety, panic, insomnia, PTSD or worse.

Support and a listening ear are available.

I am offering a number of complimentary 1-2-1 business coaching or therapeutic sessions to those in need. All session will be offered remotely using the phone or Skype.

Yesterday the feedback from a new client was, ”Brilliant..powerful..effective NLP 1hr”

If you would like to book your session call me on 07989 757 884 or E mail

Is Covid 19 keeping you awake?

If so join our free webinar, overcoming insomnia,  that will enable you to worry less and sleep more.

Monday, 16 March 2020

Free support and how to access it

I know and understand that many dentists, practice managers and dental team members are scared, worried, fearful about Covid 19 and the impact that it will have on them, their family, friends, business, finances etc.
To offer you extra support at this time I am offering a number of complimentary 1-2-1 business, personal or therapeutic coaching sessions to those who would like some support.
To protect you and your loved ones, all sessions will be offered remotely using the phone or Skype.
If you would like to book your session call me on 07989 757 884 or E mail