Friday 11 May 2018

What is a patient care coordinator (PCC)?


What is a patient care coordinator (PCC)?

In the 21st century practice patient care co-ordinators are key team members and their inclusion into your team will result in

ü  Happier more satisfied Patients
ü  Patients accessing the treatment they want and need
ü  Fewer complaints
ü  Greater confidence and less fear for clinicians
ü  Increased treatment plan conversions
ü  Higher value treatment plans
ü  Increase practice profitability
ü  Ability to get of the UDA treadmill
ü  More complex and satisfying treatment options
ü  Increased patient dental health, function and beauty
ü  Improved team work and morale
ü  Increase retention of team members
ü  Greater enjoyment at work Less stress

Dr Jane lelean was one of the dentists to introduce the role of a Patient care co-ordinator into her practice and over the intervening 25 years she has been developing the role and helping other forward-thinking teams, like yours, incorporate PCC’s too.
A successful PCC need to have an attitude of putting the patient first, going the extra mile and being prepared to do what it takes to get the best outcome. Excellent communication skills are key.
There are several areas your PCC will require training in as indicated below.

One of the most important skills is that your PCC has a patient centred approach to sales to enable your patients to make the BEST CHOICES.

If you would like more information about the benefits to your practice of a PCC or are ready to start the process by receiving Patient Centred Sales- BEST CHOICES training please either
 call 07989757 884, 
or
 e mail Jane@IODB.co.uk

Our next event is running near Oxford June 21st and 22nd 
And more information, including details of early bird ticket prices can be found here





No comments:

Post a Comment