The
information below is taken from a GDC FTP (fitness to practice hearing) charge
sheet.
What
does it indicate to you and your practice with regard to how your reception
team deal with and record telephone calls?
To
keep yourself safe what do you need to do with regarding
- · Recruitment?
- · Training?
- · Resources?
I
would strongly suggest that the writing is on the wall regarding dedicated
telephonists rather than multitasking receptionists and the use of secure
encoded telephone recording systems in practice.
What
are your thoughts?
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