What can you do to increase patient retention in your practice?
Use service with a SMILE
Supportive
Methodical
Individual
Lifetime relationships
Extras
Supportive Ensure your customer service is supportive of your patients wants and needs, putting them at the heart of what you do.
Methodical Make sure your customer service systems and processes run like clockwork and you are consistent with the quality of care you provide from your website, through your front door, to your surgery and back again.
Individual Everyone likes to feel special, you may have a process for your patient journey, make sure that it makes everyone feel like an individual rather than a number.
Lifetime relationships Build life time relationships with your patients rather than providing one off treatment plans, you will find it more fulfilling, profitable and will generate a steady source of new patients.
Extra-ordinary Go the extra mile, treating your patients as you would really love to be treated yourself, if your want your practice to really succeed and stand out to new and regular patients, ordinary is not acceptable, your service must be extra-ordinary.
If you would like to find out how you and your team can bring more SMILE into your patient journey e mail me Jane@theinstituteofdentalbusiness.co.uk or call me on 07989 757 884 to find out how we can assist you in making your good practice great.
Methodical Make sure your customer service systems and processes run like clockwork and you are consistent with the quality of care you provide from your website, through your front door, to your surgery and back again.
Individual Everyone likes to feel special, you may have a process for your patient journey, make sure that it makes everyone feel like an individual rather than a number.
Lifetime relationships Build life time relationships with your patients rather than providing one off treatment plans, you will find it more fulfilling, profitable and will generate a steady source of new patients.
Extra-ordinary Go the extra mile, treating your patients as you would really love to be treated yourself, if your want your practice to really succeed and stand out to new and regular patients, ordinary is not acceptable, your service must be extra-ordinary.
If you would like to find out how you and your team can bring more SMILE into your patient journey e mail me Jane@theinstituteofdentalbusiness.co.uk or call me on 07989 757 884 to find out how we can assist you in making your good practice great.
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