- Do you often feel frustrated by a high level of
FTA’s and late cancellations?
- Are you plagued by gappy appointment books?
- Have you problems with too many patient complaints?
- Have you been devastated when a complaint has
involved the PCT, defence union ot GDC?
- Are you fed up with an inadequate patient journey
and unacceptable customer service?
- Do you just want a patient journey and customer
service that delights your patients?
If you
answered “Yes” to any of these questions
is the perfect tele-seminar for you
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Are you the
type of dentist that wants to deliver the best and most appropriate
treatment to their patients, working with a skilled enthusiastic team in
which everyone including your is remunerated well for all their efforts?
Are you also finding the current climate tough, fewer patients paying less
for treatment, with more bills to pay and more red tape to wade through?
Are you starting to realise, whether you are a principal, an associate or a
salaried dentist that running a practice is as much about the business of
dentistry as it is about clinical dentistry and it would be really useful
to your success and the success of your practice that your business skills
were as well-honed as your clinical skills?
Think about it for a moment, from the time you entered dental school until
the present day what percentage of your training has been in ‘the business
of dentistry’, inclusing customer service, and what percentage was on
clinical skills and dental compliance?
What impact do you think it would have your you and your practice if you
began to prioritise the business of dentistry so that you had that skill
mastered as well as you can do an examination, filling, extraction or a
crown prep?
There would be a significant improvement to you personally and professionally
wouldn’t there? You would have enough time, money and energy, to do what
you want, when you want with who you want.
Imagine how
fabulous would that be?
Free tele-seminar ACE service wins
“As
the owner of a small business it can be very hard to work out the best
strategy to overcome the issues you face. Having wrestled with various
knotty issues for many months it was a great relief to talk to Jane. Her
clear thinking and no-nonsense approach helped me see simple things I can
do to increase my sales and build my business.”
Rob Woods
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If you and I
together took a walk down your local high street 20 years ago, and I asked
you “How many opticians can you count?” you would have replied “5, 10 or
even 15 Independent opticians”
If we were to take that same walk today and I asked you the same question
you would reply “I can only see the big names, Specsavers, visionexpress”
and then if we ventured further we just might down an off the beaten track
find one remaining independent opticians.
Can you already see the signs that dentistry is following in the footsteps
of the opticians, ADP, IDH, Rodericks and some other groups are taking over
the high street and taking your patients and your income. If you don’t want
to be gobbled up or stuck down a dark alley way now is the time to learn
about the business of dentistry, clinical excellence is not enough, your
team is key to your success.
Other reasons why you may agree now is the time to develop your customer
service
• Direct access
• Practices now being owned and run by hygienists, nurses
and practice managers
• Corporates and group practices are employing your staff
• Fewer staff joining as trainees
• Competition for jobs is greater
• Increased number of desirable practices to work in
You can be successful and buck the trend start to find out how
Free tele-seminar ACE service wins
“Since working with Jane, I have developed systems for everything
and continue to do so –improving teamwork and staff motivation. Everyone
enjoys coming to work and are happy to do new things.”
Priti Dentist Harrow
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To help you improve your knowledge of the business of
dentistry, we run a free monthly tele-seminar that give you insights tips,
tools and strategies that will help you make your good practice great.
Each month we will give you valuable information and advice that we share
with our 1-2-1 clients and those involved in our 12 month programme that
will help you improve your practice and get it to where you want it to be.
Each month we share with you from one of our 12 keys to a successful
practice that when you know them will unlock your success.
This month we will be offering you some powerful strategies from our ACE service wins
module
To discover how ACE
service wins, you need is a computer or a telephone and an
hour of your time.
I guarantee that you will learn tips and techniques that have the potential
to transform your finances.
When you join me on this call, I will share with you some of my top
strategies improve your practice, delight your patients and create more
money.
Sounds like a really valuable way to spend an hour on a tele-seminar
doesn’t it?
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Your host for the tele-seminar is Dr Jane Lelean.
Jane is a dentist and former practice owner. Jane is the only dentist
outside the USA accredited by the international coach federation ( the
coach equivalent of the GDC) as a professional coach, she dedicates
her time sharing her knowledge and experience with dentists and team
members like you who want to have more time money and energy and a very
successful dental practice.
As a former practice owner Jane has been though very similar trials and
tribulations to you. Early in her career she had the fortunate situation
that her practice manager embezzled large sums of money leaving her almost
bankrupt, disheartened and very conscious that she knew how to be a great
dentist and she didn’t know how to run a business. Sound familiar?
Though this experience that did take Jane to some very dark places where
she often felt alone and unsupported, and it was though the support of her
first coach, her thirst for knowledge and dogged implementation of what she
learnt that by the time she sold her practice she was generating £450K on
three days a week in a single handed mixed practice of approximately 750
patients, referring out all implants, endo and ortho and providing high
quality general dentistry.
Jane is passionate about dentistry and never wants another dentist to have
to go what she did, because she believe that like dental caries and
periodontial disease with the right education, support and motivation
frustrating and failing practice is preventable. Specialist support
is the secret to success.
Jane offers you
- 1-2-1 coaching
- 10 steps to success a
twelve month workshop programme
- In-house training
- Free teleseminars
“Interesting and inspirational ways to
improve working methods”
Dr M Keady
This month at the free tele-seminar we will be offering you some powerful
strategies from our
ACE service wins module
To discover ACE service wins you need is a computer or a telephone and an
hour of your time
“I am thrilled about
your insights and amazed how you connect simple dentistry with practice
management. This is definitely a very unique presentation.”
Rod Ronquillo Dentist Philippines
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If you are ready to understand and discover
ACE service wins
This tele-seminar has the potential
to change your customer service, your income and your life too.
Can you afford to miss it?
You do want to be a part of this incredible tele-seminar don’t you?
When you register you will be e-mailed the call-in information and also
receive additional free gift handbooks
If this is your first tele-seminar relax and enjoy, they are very easy and
incredibly useful
"Another
brilliant seminar"
Dental Practice Manager Reading
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Who should attend?
This tele-seminar is perfect for any member of your team that
has contact with your patients, contractors or suppliers directly or
indirectly.
This is a must attend seminar for
- Principal dentists and
their Practice managers
- Associates
- Anyone who is thinking
about running their own practice
In a forward thinking practice the following will
also benefit from attending
- Hygienists and Therapists
- Treatment Co-ordinators
- Nurses
- Receptionists
One of the most
informative and well managed tele-seminars I have ever been involved
in."
SF Dental Practice Manager
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What
people like you have said about working with us
“It has only been two months and with your help we have reactivated
an amazing £20,000 worth of treatment with just a few phone calls.
Thank you very much for the clarity, focus and quick and easy
solutions to reach my goals. I wish I had started working with again
earlier.
Everyone at the practice is enjoying work more.”
Priti Dentist Harrow
“Thank you Jane for an insightful and inspiring online seminar. A
little redirection and a guided hand can work wonders. You have helped me
become 'consciously competent' in what I need to do next.”
Chantelle Kirk Dental Practice Manager
“Interesting and Useful”
A Beveridge Practice Manager London
“Thank
you Jane for YOUR time. Your teleseminars are great for self-improvement
and I always find them very insightful.”
Chantelle – The Dental Agency
"Fantastic!!- You really made the course interesting. Thank
You"
Claire Haslemere Surrey
"I found it all really useful”
CH Dental Nurse Surrey
“Loved that it was personalised”
Jane Sheehan Buckinghamshire
"One of the most informative and well managed tele-seminars I
have ever been involved in."
SF Dental Practice Manager
"Thanks for your advice and guidance on tonight’s call.
Definitely gets you thinking...Look forward to the next call."
S.C. Dental Practice Manager
"Another brilliant seminar"
Dental Practice Manager Reading
What will you say?
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"Yes Jane, I want to be there and learn The ACE service wins
strategy
Please register me on to your free tele-seminar"
Join
in here
“Well
structured, informative, thought provoking and results orientated”
R Barrett, Principal Dentist, Ireland
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Unable
to attend?
If you are
unable as a result of prior commitments, you can relax and be confident
that you can still have access to this powerful resource of knowledge
recordings will be available as either an audio that you can listen to in
the car or a DVD to share with your team at a practice meeting.
Save money and pre-order your recording now
Audio recording £25.00* (Pre ordered before the event only £15.00* saving
£10.00)
Video recording £35.00* (Pre ordered before the event only £20.00* saving
£15.00)
Twin pack £50 * saving £10.00 (Pre ordered before the event only £30.00*
saving £20)
*Prices exclude VAT and P&P
To pre - register for your CD e mail me at jane@iodb.co.uk
With the following details
- Your
name
- Practice
Name and address
- E
mail address
- Telephone
numbers
- Date
of Birth
- Credit
card details for payment
“I definitely came away with new ideas to implement”
C Henderson, Belfast
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Many practice
owners and practice managers, like you, contact after my tele-seminars,
distressed that they have missed out on some valuable information. Because
of this, we have created a comprehensive library of tele-seminar
recordings. The CD and DVD collection provides you with an invaluable bank
of ideas and tips to implement in your practice.
If you have missed any of our tele-seminars and would like to catch up on
the content please e-mail me Jane@IODB.co.uk
and let me know which CDs you would like to order.
Available as audio recordings
• More profit from your appointment book
• Great profits and how to make them (avoiding the
financial mistakes many dentists make)
• More profit from your recalls
• Great referrals and how to get them
• Perfect staff and how to find them
• The art of writing a marketing plan
• Creating a business card that generates patients
• The 3 R’s to filling your appointment book
• The top 10 reasons you should put your prices up in a
recession
• Financial security through a membership plan
• The effective art of delegation - freeing your time
• Simple steps to i ncrease your cash flow today
• Overcoming overwhelm and not having enough time
• Steps to more patients more profit
• Mind-set motivation and more money
• Make 2012 your best year yet
• How to get the practice you want now
• Quick simple steps to improve your cash flow today
• TNT – for explosive growth of your practice (Your
secret weapon to happier patients and more money)
Available as both audio and video recordings
“Essential practice management systems for the 21st century
practice” (How to generate an extra £20,000 a month without
spending any money)
The fantastic practice – Frustration to fabulous in five simple
steps.
The ultimate dental examination – How to improve your
patient’s health and make more money.
The time tamer – how to have enough time
4 steps to a perfect team – simple steps to recruit,
motivate and retain your perfect team
Order 5 and get the sixth free
Next month save money and pre-order your recording
Audio recording £25.00* (Pre ordered before the event only
£15.00* saving £10.00)
Video recording £35.00* (Pre ordered before the event only
£20.00* saving £15.00)
Twin pack £50 * saving £10.00 (Pre ordered before the
event only £30.00* saving £20)
“Thank you Jane
For opening my eyes, before working with you I feel I was walking
around with my eyes and ears shut , you helped and encouraged me during
very hard times in my business,
Because of your guidance,, coaching and knowledge that you have
given me, today I am much healthier and wealthier person.
Thank you for all your hard work with me.”
Forouzan Pessian
Specialist Prosthodontist & Oral Surgeon
Dates for your diary
Future tele-seminar d ates
So you can be confident that you will never miss another tele-seminar, and
you can begin to learn the business of dentistry, that when combined with
your excellent clinical skills will guarantee you and your practice
success, a list of dates is below for you to put into your appointment
book.
In 2013 the
tele- seminars will be held on the second Wednesday of the month between
19:00 and 20:00.
If you would like Jane to cover a specific issue please e mail us to let us
know what you would like Jane to focus on.
Date
Area of practice to be covered
May 8th
Customer service
June 12th Money
making marketing
July 10th Stunning
sales
August 14th
Inspirational leadership
September 11th Business systems and
organisation
October 9th
Environment, equipment and facilities
November 11th Core
skills
December 13th Self-care
‘It was a great s ession yesterday. I learned so much in one
hour.”
Selaraj Balaji Dentist Buckinghamshire
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