Why the toilet roll doesn't get changed - Part 2

Last week I posted a blog about why the toilet roll and many other simple tasks do not get done in your practice.

Thank you for all the emails I received from frustrated principals and practice managers who found the post amusing and insightful and for those of you who re-tweeted the post.
 I promised that I would post a poem that would explain to you how to ensure in future all the jobs are done to your satisfaction. The secret is so eloquently provided by Rudyard Kipling.

I Keep Six Honest serving men

Rudyard Kipling

 

I keep six honest serving-men

(They taught me all I knew);

Their names are What and Why and When

And How and Where and Who.

I send them over land and sea,

I send them east and west;

But after they have worked for me,

I give them all a rest.

 Whenever you make a request if it is to be done to your satisfaction you must define, what, why, when, how, where and who. Do this with the toilet roll and you will never be caught out again and forced to use paper hand towels.

Let me know what you think comment below.

Money making moments

Money making moments

Are you tight for cash?

 

Money making moments are a great way to bring more money into your practice, and as much fun as pass the parcel with 20 five year olds.

Decide on a time that you are available to make more money for 15 minutes each week. You could have a money making Monday or a financially fun Friday, once you have decided when your money making moment is set it into your calendar as a recurring event with a themed alert, ideally the sound of a cash register to remind you.

 When you hear the sound of the cash register, whatever you are doing and focus on making or saving money for the next 15 minutes.

Ways you stem the flow of money out of your practice or bring more money in could include,

·        Calling a dormant patient to reactivate a treatment plan.

·        Cancelling an unused subscription.

·        Chasing up an overdue debt.

·        Following up a refund you're due.

·        Reviewing the what you treatment items cost to deliver, the prices patients pay and discovering your profit margins.

·        Shopping around better deals from your suppliers

 Whatever you do decide to do, commit to doing something every week,  

 

If you would like more ideas on how to bring cash into your practice, contact me on 07989 757 884 or Jane@IODB.co.uk and ask me about my top 50 ways to increase cashflow that I share with my clients.

“Reduced costs by 15%, Increased profits by £40,000 so far” Dentist Harrow

 “We have reactivated an amazing £20,000 worth of treatment with just a few phone calls.” P J Dentist London

Why didn't the last person change the toilet roll?

Do you get frustrated that little simple things in practice don’t get done?

Do you find your day is disrupted by irritating simple tasks not being completed?

Have your staff meetings deteriorated into a list of moans about what is not being done and should be done?

 

What are the sorts of things I am talking about?

Toilet rolls not being changed,

• Washing up of cups and plates being left
• Stock not being put away
• Blown light bulbs being left
• Answerphone messages not being changed etc etc

Those really simple things that drive you insane because they are not done and most importantly drive your patients away, because at an unconscious level they believe that your practice puts the same care and attention into looking after their teeth as you do replenishing the toilet roll.

 

And now I will explain why almost every practice I visit up and down the UK asked me to resolve the toilet roll issue.

 

Why the toilet roll doesn't get changed

This is a little story about four people in a dental practice named Everybody, Somebody,

Anybody, and Nobody.

 There was an important job to be done and everybody was sure that Somebody would do it.

 

Anybody could have done it, but Nobody did it.

 

Somebody got angry about that because it was Everybody’s job.

Everybody thought that Anybody could do it,

but Nobody realized that Everybody wouldn’t do it.

It ended up that Everybody blamed Somebody when Nobody did what Anybody

could have done.
 

And for the solution I have a poem that will give you the answers and that is for another post. 

Let me know you experiences and your thoughts, click the link below.

Do you have a Constant coach?

Would you like a choach that is with you 24 hours a day 365 days a year, giving you the prod to take the action you know you should that will transform your practice if you could just get round to it?

I know you are busy and I also know that you know that if you want to make a change inyour practice, you have to do something differently

as a simple easy first step try our constant coach, click here to find out more.

http://www.healthyandwealthy.co.uk/coaching/the-constant-coach/


This is what a constant coach subscriber has said,

"I know I set these e-mails up for you  but I have to say they are flipping usefull!

 They just turn up in my inbox monthly and give me a prod, I love it, thanks."

 

Mark Oborn

 

What will you say?

Win a coaching session valued £300

You could win a free coaching session valued £300 that can be used to discuss any area of your business or personal life.

The five most common reasons dentists and business owners like you want to talk to me as there coach are;

• They feel like they have lost their direction and are considering revitalising their practice or changing career.
• They feel under pressure financially and are worried about how they are going to pay all their bills now or in the future. all they want is enough money to what they want, when they want with who they want
• They never have enough to time to do what they want to do, there is always a pile of unfinished work and they want to be able to have the time and energy to do the things they love doing.
• They don't have enough patients and they would like to see different patients and do more interesting rewarding dentistry.
• They feel fed up overwhelmed and sick often realise they are overweight, drinking too much, not sleeping, relationships are failing and they recognise the root cause is their business is under performing and they are not prepared to tolerate it any longer.

What would be your reason to talk with a coach?

To win an hour of free coaching session valued at £300 send an e mail titled February Prize Draw to Jane@IODB.co.uk answering the questions below and the first person out of the hat will win a one hour coaching session free.

February prize draw questions

· On a scale of 1-10 where 0 is really dissatisfied and 10 is really satisfied; how satisfied are you with how much of your time is occupied physically and/ or mentally with work?

· What are the biggest demands on your time?

· For you to be really happy, how would you like to divide your time personally and professionally?

Send your answers to Jane@IODB.co.uk

The closing date to submit your answers is Friday 1st March

The winner will be announced in the April 2013 newsletter.

This month it could be you – send in your entry today to Jane@IODB.co.uk
 


This is what our previous winners have said;

“I have been quite staggered by the progress we have made since we last spoke”
RD Dentist Warwickshire

“I think you are excellent”
JT Dentist Ireland

“Thank you very much for a wonderful coaching session. I feel empowered again”
PJ dentist Harrow

Good luck and I look forward to recieving your entry

5 steps to financial freedom - a free tele-seminar

•    Do you often feel short of money and worry about paying your bills? •    Are you fearful about your financial future? •    Have you noticed your debt levels increasing? •    Have you reached capacity and can’t see how the practice can generate any more money? •    Are you troubled by regulations that will involve large financial outlays to implement? •    Would you like to have the security of a large financial cushion? •    Do you want enough money to do what you want, when you want with who you want? If you answered “Yes” to any of these questions 5 Steps to financial freedom is the perfect tele-seminar for you   Are you the type of dentist that wants to deliver the best and most appropriate treatment to their patients, working with a skilled enthusiastic team in which everyone including your is remunerated well for all their efforts? Are you also finding the current climate tough, fewer patients paying less for treatment, with more bills to pay and more red tape to wade through? Are you starting to realise, whether you are a principal, an associate or a salaried dentist that running a practice is as much about the business of dentistry as it is about clinical dentistry and it would be really useful to your success and the success of your practice that your business skills were as well-honed as your clinical skills? Think about it for a moment, from the time you entered dental school until the present day what percentage of your training has been in ‘the business of dentistry’ and what percentage was on clinical skills and dental compliance?   If you are like most dentists who are either struggling or doing as well as they would like, you have spent most of your time at clinical courses and very little time learning about business. True? What impact do you think it would have your you and your practice if you began to prioritise the business of dentistry so that you had that skill mastered as well as you can do an examination. filling, extraction or a crown prep? There would be a significant improvement to you personally and professionally wouldn’t there? You would have enough time, money and energy, to do what you want, when you want with who you want. Imagine how fabulous would that be? Free tele-seminar 5 steps to financial freedom Join in here “As the owner of a small business it can be very hard to work out the best strategy to overcome the issues you face. Having wrestled with various knotty issues for many months it was a great relief to talk to Jane. Her clear thinking and no-nonsense approach helped me see simple things I can do to increase my sales and build my business.” Rob Woods If you and I together took a walk down your local high street 20 years ago, and I asked you “How many opticians can you count?” you would have replied “5, 10 or even 15 Independent opticians” If we were to take that same walk today and I asked you the same question you would reply “I can only see the big names, Specsavers, visionexpress” and then if we ventured further we just might down an off the beaten track find one remaining independent opticians. Can you already see the signs that dentistry is following in the footsteps of the opticians? ADP, IDH, Rodericks and some other groups are taking over the high street and taking your patients and your income. If you don’t want to be gobbled up or stuck down a dark alley, now is the time to learn about the business of dentistry. Clinical excellence is not enough. Other reasons why you may agree now is the time to develop your business skills •    PCT’s are withdrawing contracts •    Banks are recalling loans •    Banks are not lending unless dentists have had business skills training •    More dentists went bankrupt last year than ever before. You can be successful and buck the trend start to find out how Free tele-seminar 5 steps to financial freedom   Join in now “It has only been two months and with your help we have reactivated an amazing £20,000 worth of treatment with just a few phone calls. Thank you very much for the clarity, focus and quick and easy solutions to reach my goals. I wish I had started working with  you earlier." Priti    Dentist Harrow   To help you improve your knowledge of the business of dentistry, we run a free monthly tele-seminar that give you insights tips, tools and strategies that will help you make your good practice great. Each month we will give you valuable information and advice that we share with our 1-2-1 clients and those involved in our 12 month programme that will help you improve your practice and get it to where you want it to be. Each month we share with you from one of our 12 keys to a successful practice that when you know them will unlock your success. This month we will be offering you some powerful strategies from our Financial Controller module – 5 Steps to financial freedom To discover 5 steps to financial freedom  you need is a computer or a telephone and an hour of your time. I guarantee that you will learn tips and techniques that have the potential to transform your finances. When you join me on this call, I will share with you some of my top strategies improve your practice, delight your patients and create more money. Sounds like a really valuable way to spend an hour on a tele-seminar doesn’t it? What difference would it make to your practice if you learnt these tools too? Join here Date         Wednesday 13th March Time        19:00 -20:00 Location     Access by phone or internet You  will receive pre and post seminar work books and copes of slides Join in here http://www.theinstituteofdentalbusiness.co.uk/freeseminar.php “Thank you Jane for YOUR time. Your teleseminars are great for self-improvement and I always find them very insightful.” Chantelle – The Dental agency   Your host for the tele-seminar is Dr Jane Lelean. Jane is a dentist and former practice owner. Jane is the only dentist in Europe accredited by the international coach federation (the coach equivalent of the GDC)  as a professional coach, she dedicates her time sharing her knowledge and experience with dentists and team members like you who want to have more time money and energy and a very successful dental practice. As a former practice owner Jane has been though very similar trials and tribulations to you. Early in her career she had the fortunate situation that her practice manager embezzled large sums of money leaving her almost bankrupt, disheartened and very conscious that she knew how to be a great dentist and she didn’t know how to run a business. Sound familiar? Though this experience that did take Jane to some very dark places where she often felt alone and unsupported, and it was with the support of her first coach, her thirst for knowledge and dogged implementation of what she learnt that by the time she sold her practice she was generating £450K on three days a week in a single handed mixed practice of approximately 750 patients, referring out all implants, endo and ortho and providing high quality general dentistry. Jane is passionate about dentistry and never wants another dentist to have to go what she did, because she believe that like dental caries and periodontial disease with the right education, support and motivation frustrating and failing practice is preventable.  Specialist support is the secret to success. Jane offers you 1-2-1 coaching 10 steps to success a twelve month workshop programme In-house training Free teleseminars “Interesting and inspirational ways to improve working methods” Dr M Keady This month at the free tele-seminar we will be offering you some powerful strategies from our Financial Controller module – 5 Steps to financial freedom To discover 5 steps to financial freedom  you need is a computer or a telephone and an hour of your time Date                Wednesday 13th March Time               19:00 -20:00 Location         Access by phone or internet You  will receive pre and post seminar work books and copes of slides Join in here http://www.theinstituteofdentalbusiness.co.uk/freeseminar.php “I am thrilled about your insights and amazed how you connect simple dentistry with practice management. This is definitely a very unique presentation.” Rod Ronquillo Dentist Philippines If you are ready to understand and discover 5 steps to financial freedom   This tele-seminar will change your finances and probably your life too. Can you afford to miss it? You do want to be a part of this incredible tele-seminar don’t you? When you register you will be e-mailed the call-in information and also receive additional free gift handbooks If this is your first tele-seminar relax and enjoy, they are very easy and incredibly useful. Wednesday 13th February Time 19.00 – 20.00 GMT Duration approximately 60 minutes Click here to join in http://www.theinstituteofdentalbusiness.co.uk/freeseminar.php "Another brilliant seminar" Dental Practice Manager Reading     Who should attend? This tele-seminar is perfect for any member of your team that in involved with the day-to-day operations of your practice, especially any team member who any impact on the revenue coming in and the expenses. This is a must attend seminar for;   Principal dentists and their Practice managers Associates Anyone who is thinking about running their own practice In a forward thinking practice the following will also benefit from attending Hygienists and Therapists Treatment Co-ordinators Nurses Receptionists This tele-seminar is free to attend for multiple members of the same practice. Join in this is for you and your team "One of the most informative and well managed tele-seminars I have ever been involved in." SF Dental Practice Manager What people like you have said about working with us “It has only been two months and with your help we have reactivated an amazing £20,000 worth of treatment with just a few phone calls. Thank you very much for the clarity, focus and quick and easy solutions to reach my goals. I wish I had started working with again earlier. Everyone at the practice is enjoying work more.” Priti    Dentist Harrow “Thank you Jane for an insightful and inspiring online seminar. A little redirection and a guided hand can work wonders. You have helped me become 'consciously competent' in what I need to do next.” Chantelle Kirk Dental Practice Manager “Interesting and Useful” A Beveridge  Practice Manager London “Thank you Jane for YOUR time. Your teleseminars are great for self-improvement and I always find them very insightful.” Chantelle – The Dental Agency "Fantastic!!- You really made the course interesting. Thank You" Claire Haslemere Surrey "I found it all really useful” CH Dental Nurse Surrey “Loved that it was personalised” Jane Sheehan Buckinghamshire One of the most informative and well managed tele-seminars I have ever been involved in." SF Dental Practice Manager "Thanks for your advice and guidance on tonight’s call. Definitely gets you thinking...Look forward to the next call." S.C. Dental Practice Manager "Another brilliant seminar" Dental Practice Manager Reading What will you say?   Join in here Yes Jane, I want to be there and learn The 5 steps to financial freedom Please register me on to your free tele-seminar Join in here “Well structured, informative, thought provoking and results orientated” R Barrett, Principal Dentist, Ireland   Unable to attend? If you are unable as a result of prior commitments, you can relax and be confident that you can still have access to this powerful resource of knowledge recordings will be available as either an audio that you can listen to in the car or a DVD to share with your team at a practice meeting. Save money and pre-order your recording now Audio recording £25.00* (Pre ordered before the event only £15.00* saving £10.00) Video recording £35.00* (Pre ordered before the event only £20.00* saving £15.00) Twin pack £50 * saving £10.00 (Pre ordered before the event only £30.00* saving £20) *Prices exclude VAT and P&P To pre - register for your CD e mail me at jane@iodb.co.uk With the following details Your name Practice Name and address E mail address Telephone numbers Date of Birth Credit card details for payment “I definitely came away with new ideas to implement” C Henderson, Belfast   Many practice owners and practice managers, like you, contact after my tele-seminars, distressed that they have missed out on some valuable information. Because of this, we have created a comprehensive library of tele-seminar recordings. The CD and DVD collection provides you with an invaluable bank of ideas and tips to implement in your practice. If you have missed any of our tele-seminars and would like to catch up on the content please e-mail me Jane@IODB.co.uk and let me know which CDs you would like to order. Available as audio recordings •    More profit from your appointment book •    Great profits and how to make them (avoiding the financial mistakes many dentists make) •    More profit from your recalls •    Great referrals and how to get them •    Perfect staff and how to find them •    The art of writing a marketing plan •    Creating a business card that generates patients •    The 3 R’s to filling your appointment book •    The top 10 reasons you should put your prices up in a recession •    Financial security through a membership plan •    The effective art of delegation - freeing your time •    Simple steps to in crease your cash flow today •    Overcoming overwhelm and not having enough time •    Steps to more patients more profit •    Mind-set motivation and more money •    Make 2012 your best year yet •    How to get the practice you want now •    Quick simple steps to improve your cash flow today •    TNT – for explosive growth of your practice (Your secret weapon to happier patients and more money) Available as both audio and video recordings  “Essential practice management systems for the 21st century practice” (How to generate an extra £20,000 a month without spending any money) The fantastic practice – Frustration to fabulous in five simple steps. The ultimate dental examination – How to improve your patient’s health and make more money. The time tamer – how to have enough time Order 5 and get the sixth free   Next month save money and pre-order your recording   Audio recording £25.00* (Pre ordered before the event only £15.00* saving £10.00) Video recording £35.00* (Pre ordered before the event only £20.00* saving £15.00) Twin pack £50 * saving £10.00 (Pre ordered before the event only £30.00* saving £20) “Thank you Jane For opening my eyes, before working with you I feel I was walking around with my eyes and ears shut , you helped and encouraged me during very hard times in my business, Because of your guidance,, coaching and knowledge that you have given me, today I am much healthier and wealthier person. Thank you for all your hard work with me.” Forouzan Pessian Specialist Prosthodontist & Oral Surgeon     Future tele-seminar dates   So you can be confident that you will never miss another tele-seminar, and you can begin to learn the business of dentistry, that when combined with your excellent clinical skills will guarantee you and your practice success, a list of dates is below for you to put into your appointment book. The tele-seminars are currently free to attend, your place at any of these events can be pre-booked by e mailing Jane@IODB.co.uk or joining in at http://theinstituteofdentalbusiness.com/freeseminar.php In 2013 the tele- seminars will be held on the second Wednesday of the month between 19:00 and 20:00. If you would like Jane to cover a specific issue please e mail us to let us know what you would like Jane to focus on Date                                Area of practice to be covered January 9th                    Compelling values based vision February 13th                 Time management and planning March 13th                     Complete financial control April 10th                       Customer service May 8th                          Team and teamwork June 12th                       Sales and selling skills July 10th                        Money making marketing August 14th                    Inspirational leadership    September 11th              Business systems and organisation    October 9th                    Environment, equipment and facilities November 11th              Core skills December 13th              Self-care ‘It was a great se ssion yesterday.  I learned so much in one hour.” Selaraj Balaji Dentist Buckinghamshire   Register now for the next free tele-seminar  5 steps to financial freedom Spaces are limited, book your place early. Click here or visit http://www.theinstituteofdentalbusiness.co.uk/freeseminar. ‘How good was that training!’ L Quinn, Belfast     Thank you for choosing me as your trainer and coach   Jane