Thursday 4 August 2022

Free yourself from anxiety about complaints

 

Free yourself from anxiety about complaints

 



An interactive online workshop followed by 3 months group coaching designed to enable you to know how to prevent and manage complaints so that you can be free from anxiety and able to get on with treating your patients and living your life.

 

Pre-register on the waiting list and save £100


 

Can you relate to:

Not being able to concentrate because you are worried about complaints

Practicing defensive dentistry to minimise risk

Avoiding learning or using new clinical skills, fearing errors

Feeling unfulfilled in your career

Not knowing how to deal with a complaint

Friendships and relationships being damaged by your work

Considering leaving dentistry because it seems too risky.

 

Fear was my experience too

In the early part of my career, I was scared by the thought of complaints and the GDC. I knew my anxiety was affecting my work and the stress was damaging friendships. I considered leaving the profession I had wanted to do since I was aged 8. I knew there had to be a different way if I was to regain my confidence and passion for dentistry, and for it not to affect my personal life

 

I developed an approach that prevented the risk of complaints, eliminated my anxiety  and gave me a strategy to manage the complaints.

 

I am passionate about helping you do the same.

 

 

Join the waiting list now and save£100


 

 

A life without complaints anxiety?

 

Thanks to a combination of proven techniques combined with actionable and easy strategies, here is how you will feel after the course:

Calmer & happier within yourself

More patient with your colleagues and friends

Able to cope with challenging work situations

Able to develop your clinical skills

Bolder treatment plans

Better patient relationships

Able to step away from the NHS and mundane treatments

A renewed sense of confidence and fulfilment

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What is included:

Two, four-hour live interactive workshops

Three one-hour interactive group coaching calls

One hour personalised bespoke coaching

Access to a supportive private Facebook community

 

This course has been carefully designed to fit in easily with your  busy schedule.

 

Pre-register on the waiting list and save £100


 

 

The course investment covers:

 

Workshop 1

Why patients complain

Prevention is better than cure

Feedback vs complaints

Patient centred language patterns

Anticipating and overcoming objections

 

Workshop 2

When it escalates

Having courageous conversations

Managing the feedback and complaints process

Unlocking secret the body language code

 

Webinar 1

Confidence tools used by high performing, athletes, actors, and politicians.

 

Webinar 2

Setting boundaries constructively.

Engaging your team

 

Webinar 3

Patient centred language patterns

 

Webinar 4

Reflection and celebrating your success over the last 4 months

Moving forwards

Personalised 1-2-1  coaching

This is personalised to you.

 

 

FAQs

How much is the course?

4 -month programme LIVE online course is normally £695 payable in full at the time of enrolment, when you pre-registration you will receive a concession code and only pay £595. This investment is for you and you can bring one colleague for FREE

 

When do tickets go on sale?

Tickets will go on sale Monday 5th September at 8:00. Ahead of this time, you will be sent your pre-registration discount code

 

When does the course start?

The program starts on Monday 3rd October 2022 8:00 am

 

How will the course be delivered?
I have designed this course with you in mind.

2 live online interactive workshops  8:00-12:00 with a 15-minute refreshment break. Monday 3rd and Monday 10th October.  

4  live online interactive webinars 16:00-17:00 Mondays 17th October, 14th November, 12th December 12th January

One, 60-minute personalised coaching.

 

Who can attend?

This course is designed for all patient facing dental team members. It is contains essential foundational tools for clinicians, Practice Managers and patient Care coordinators.

 

Can a bring a colleague?

We are committed to team development, so for every registration one colleague from the practice can attend as a complimentary guest.

 

How large are the groups?

To provide personalised tuition we are limiting the group size to a maximum of 10 pairs of delegates


Are the calls recorded?

We are committed to provide a safe supportive environment for our clients so we never record workshops, webinars or coaching calls.

 

Pre-register on the waiting list and save £100

 

Client Testimonials:

"Gives you confidence and ability to use the skills in the workplace and throughout life."

M K Practice Owner Suffolk

 

"Inspiring and thought provoking, with results you will implement."

Michelle Best, Dental Nurse/Receptionist.

 

"Interactive, reflective, excellent for team."

O.L. Principal Dentist Hetfordshire

 

"It is so worth it and absolutely fabulous."

Dr V.B. Clinician, Surrey

 

"I wish I had met Jane 10 years ago, I could have saved myself so much stress!"

Bertie Napier, Principal, Sawbridgeworth

 

“Anxiety is like a rocking chair. It gives you something to do, but it doesn’t get you very far.”

Your future success needs your attention today

 

Pre-register on the waiting list andsave £100


 

 

About Jane

 

Jane is a dentist, former practice owner and accredited coach. She is he only dentist worldwide to be accredited by the International Coaching federation to the  highest level of Master Certified Coach, only 76 coaches in the UK hold the accolade of MCC.

Through her coaching and training company, Jane is passionate about building thriving profitable practices and developing skilled teams.

 

Become the dentist everyone loves to recommend.