Free yourself from anxiety about complaints
An interactive online workshop followed by 3 months group coaching designed
to enable you to know how to prevent and manage complaints so that you can be
free from anxiety and able to get on with treating your patients and living
your life.
Pre-register on the waiting list and save £100
Can you relate to:
Not being able to concentrate because you are worried about complaints
Practicing defensive dentistry to minimise risk
Avoiding learning or using new clinical skills, fearing errors
Feeling unfulfilled in your career
Not knowing how to deal with a complaint
Friendships and relationships being damaged by your work
Considering leaving dentistry because it seems too risky.
Fear was my experience too
In the early part of my career, I was scared by the thought of
complaints and the GDC. I knew my anxiety was affecting my work and the stress
was damaging friendships. I considered leaving the profession I had wanted to
do since I was aged 8. I knew there had to be a different way if I was to
regain my confidence and passion for dentistry, and for it not to affect my personal
life
I developed an approach that prevented the risk of complaints,
eliminated my anxiety and gave me a
strategy to manage the complaints.
I am passionate about helping you do the same.
Join the waiting list now and save£100
A life without complaints anxiety?
Thanks to a combination of proven techniques combined with actionable
and easy strategies, here is how you will feel after the course:
Calmer & happier within yourself
More patient with your colleagues and friends
Able to cope with challenging work situations
Able to develop your clinical skills
Bolder treatment plans
Better patient relationships
Able to step away from the NHS and mundane treatments
A renewed sense of confidence and fulfilment
i
What is included:
Two, four-hour live interactive workshops
Three one-hour interactive group coaching calls
One hour personalised bespoke coaching
Access to a supportive private Facebook community
This course has been carefully designed to fit in easily with your busy schedule.
Pre-register on the waiting list and save £100
The course investment covers:
Workshop 1
Why patients complain
Prevention is better than cure
Feedback vs complaints
Patient centred language patterns
Anticipating and overcoming objections
Workshop 2
When it escalates
Having courageous conversations
Managing the feedback and complaints process
Unlocking secret the body language code
Webinar 1
Confidence tools used by high performing, athletes, actors, and
politicians.
Webinar 2
Setting boundaries constructively.
Engaging your team
Webinar 3
Patient centred language patterns
Webinar 4
Reflection and celebrating your success over the last 4 months
Moving forwards
Personalised 1-2-1 coaching
This is personalised to you.
FAQs
How
much is the course?
4 -month programme LIVE online course is normally £695 payable in full
at the time of enrolment, when you pre-registration you will receive a
concession code and only pay £595. This investment is for you and you can bring
one colleague for FREE
When do tickets go on sale?
Tickets will go on sale Monday 5th September at 8:00. Ahead of
this time, you will be sent your pre-registration discount code
When does the course start?
The program starts on Monday 3rd October 2022 8:00 am
How will the course be delivered?
I
have designed this course with you in mind.
2 live online interactive workshops 8:00-12:00 with a 15-minute refreshment break.
Monday 3rd and Monday 10th October.
4 live online interactive webinars
16:00-17:00 Mondays 17th October, 14th November, 12th
December 12th January
One, 60-minute personalised coaching.
Who can attend?
This course is designed for all patient facing dental team members. It
is contains essential foundational tools for clinicians, Practice Managers and patient
Care coordinators.
Can a bring a colleague?
We are committed to team development, so for every registration one
colleague from the practice can attend as a complimentary guest.
How large are the groups?
To provide personalised tuition we are limiting the group size to a
maximum of 10 pairs of delegates
Are the calls recorded?
We are committed to provide a safe supportive environment for our clients
so we never record workshops, webinars or coaching calls.
Pre-register on the waiting list and save £100
Client Testimonials:
"Gives you confidence and
ability to use the skills in the workplace and throughout life."
M K Practice Owner Suffolk
"Inspiring and thought
provoking, with results you will implement."
Michelle Best, Dental Nurse/Receptionist.
"Interactive, reflective,
excellent for team."
O.L. Principal Dentist Hetfordshire
"It is so worth it and
absolutely fabulous."
Dr V.B. Clinician, Surrey
"I wish I had met Jane 10
years ago, I could have saved myself so much stress!"
Bertie Napier, Principal, Sawbridgeworth
“Anxiety is like a rocking chair. It gives you something to do, but it
doesn’t get you very far.”
Your future success needs your attention today
Pre-register on the waiting list andsave £100
About Jane
Jane is a dentist, former practice owner and accredited coach. She is he
only dentist worldwide to be accredited by the International Coaching
federation to the highest level of Master
Certified Coach, only 76 coaches in the UK hold the accolade of MCC.
Through her coaching and training company, Jane is passionate about
building thriving profitable practices and developing skilled teams.
Become
the dentist everyone loves to recommend.
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