If 2022 were a wave, what sort of wave would it be?

How has 2022 been for you?

For many it has been turbulent and they have felt like they are a wave in a storm being crashed against the rocks?

If 2022 were a wave, what sort of wave would it be?

What wave would you like to surf in 2023?

In 12 months times, as you approach December 2023 how would you like your wave to reach the shore?

We can use the WAVES to plan a successful 2023

W – Witness and Wonder = WITNESS what happened in 2022, consider your experiences and WONDER what could be possible in 2023. What will have to be true for you to consider 2023 a success?

A – Attention and Accumulate = pay ATTENTION to the skills you and your team need to develop, ACCUMULATE at team of people around you to support you. You cannot do it alone, success is a team event.

V-Venture. = Step out, widen your circle of experiences, you can take tiny step or big ones, it doesn’t matter, the key is that you VENTURE out and have new experiences. If you want different result you have to use new approaches.

E- Embrace and enrich. = EMBRACE the journey, it will have crests and troughs, there will be changes in wavelength and frequency, learn to surf, becoming comfortable with change, reflect from the highs and lows. ENRICH your skills, mindset, and development.

S= Scrutinise and Sustain. = Make time to SCRUTINISE you results, the good, the bad and the ugly. Be really honest with yourself and your team, what must you do and who must you be to achieve the outstanding results you want. Plan a plan to SUSTAIN yourself and those around you physically, mentally, emotionally, spiritually. You cannot function with a flat battery, discover what charges yours and look after your battery as well as or better than that in your phone.

Wave good bye to 2022 and welcome a successful 2023

Book a SPEAK WITH JANE call to discover how coaching, training and mentoring with Jane will make 2023 your best year yet.

www.theinstituteofdentalbusiness.co.uk

Review, Plan, Implement

Coaching works with clients in three key areas 

•    Enabling clients to REVIEW  their situation and what they want with their lives
•   Working with clients so they can create a PLAN to achieve their goals
•   Supporting  clients to  IMPLEMENT their plan.

 

You can work with me in any or all steps of the process.

Which step are you on?

Step 1

Clients who benefit from the review and goal setting stage feel  dissatisfied, fearful ,or lost 

Because  I work  with several cohorts of clients this includes

 Dissatisfaction with the performance of the practice and elements of practice ownership.

 Dissatisfaction with career or practice

 Dissatisfaction with associateship and considering practice ownership

 Dissatisfaction with income and finances

 Dissatisfaction with level of fear, anger, anxiety, worry or burnout.

 Dissatisfaction with heath.

 Fear fearful of complaints or being sued

 Lost in their career

 Lost in life through drugs, alcohol, pain, relationships, anger etc

Where in your life do you feel dissatisfied, fearful, or lost?

Step 2

These clients have goal and don’t have a functioning  plan. It may be they don’t have any ideas or knowledge on how to achieve their goals or have plans that are not working. I work with my clients enabling them to create an effective plan.

How clear is your action plan?

Step 3

Many people get frustrated that their plan gets knocked off track and they become frustrated the changes that they desperately want don’t happen. I work with my client ensuring that they are able to implement their plan.

Where would you benefit from support in implementing your plans?

If you would like to discover how coaching will enable you to make the changes you want personally or professionally, e mail me Jane@IODB.co.uk or visit www.theinstituteofdentalbusiness to book a call.

I look forward to hearing from you and supporting  you in  achieving the results you want

Please share with friends and colleagues

Free yourself from anxiety about complaints

 

Free yourself from anxiety about complaints

 

An interactive online workshop followed by 3 months group coaching designed to enable you to know how to prevent and manage complaints so that you can be free from anxiety and able to get on with treating your patients and living your life.

 

Pre-register on the waiting list and save £100

 

Can you relate to:

Not being able to concentrate because you are worried about complaints

Practicing defensive dentistry to minimise risk

Avoiding learning or using new clinical skills, fearing errors

Feeling unfulfilled in your career

Not knowing how to deal with a complaint

Friendships and relationships being damaged by your work

Considering leaving dentistry because it seems too risky.

 

Fear was my experience too

In the early part of my career, I was scared by the thought of complaints and the GDC. I knew my anxiety was affecting my work and the stress was damaging friendships. I considered leaving the profession I had wanted to do since I was aged 8. I knew there had to be a different way if I was to regain my confidence and passion for dentistry, and for it not to affect my personal life

 

I developed an approach that prevented the risk of complaints, eliminated my anxiety  and gave me a strategy to manage the complaints.

 

I am passionate about helping you do the same.

 

 

Join the waiting list now and save£100

 

 

A life without complaints anxiety?

 

Thanks to a combination of proven techniques combined with actionable and easy strategies, here is how you will feel after the course:

Calmer & happier within yourself

More patient with your colleagues and friends

Able to cope with challenging work situations

Able to develop your clinical skills

Bolder treatment plans

Better patient relationships

Able to step away from the NHS and mundane treatments

A renewed sense of confidence and fulfilment

i

What is included:

Two, four-hour live interactive workshops

Three one-hour interactive group coaching calls

One hour personalised bespoke coaching

Access to a supportive private Facebook community

 

This course has been carefully designed to fit in easily with your  busy schedule.

 

Pre-register on the waiting list and save £100

 

 

The course investment covers:

 

Workshop 1

Why patients complain

Prevention is better than cure

Feedback vs complaints

Patient centred language patterns

Anticipating and overcoming objections

 

Workshop 2

When it escalates

Having courageous conversations

Managing the feedback and complaints process

Unlocking secret the body language code

 

Webinar 1

Confidence tools used by high performing, athletes, actors, and politicians.

 

Webinar 2

Setting boundaries constructively.

Engaging your team

 

Webinar 3

Patient centred language patterns

 

Webinar 4

Reflection and celebrating your success over the last 4 months

Moving forwards

Personalised 1-2-1  coaching

This is personalised to you.

 

 

FAQs

How much is the course?

4 -month programme LIVE online course is normally £695 payable in full at the time of enrolment, when you pre-registration you will receive a concession code and only pay £595. This investment is for you and you can bring one colleague for FREE

 

When do tickets go on sale?

Tickets will go on sale Monday 5^th September at 8:00. Ahead of this time, you will be sent your pre-registration discount code

 

When does the course start?

The program starts on Monday 3^rd October 2022 8:00 am

 

How will the course be delivered?
I have designed this course with you in mind.

2 live online interactive workshops  8:00-12:00 with a 15-minute refreshment break. Monday 3^rd and Monday 10^th October.  

4  live online interactive webinars 16:00-17:00 Mondays 17^th October, 14^th November, 12^th December 12^th January

One, 60-minute personalised coaching.

 

Who can attend?

This course is designed for all patient facing dental team members. It is contains essential foundational tools for clinicians, Practice Managers and patient Care coordinators.

 

Can a bring a colleague?

We are committed to team development, so for every registration one colleague from the practice can attend as a complimentary guest.

 

How large are the groups?

To provide personalised tuition we are limiting the group size to a maximum of 10 pairs of delegates

Are the calls recorded?

We are committed to provide a safe supportive environment for our clients so we never record workshops, webinars or coaching calls.

 

Pre-register on the waiting list and save £100

 

Client Testimonials:

"Gives you confidence and ability to use the skills in the workplace and throughout life."

M K Practice Owner Suffolk

 

"Inspiring and thought provoking, with results you will implement."

Michelle Best, Dental Nurse/Receptionist.

 

"Interactive, reflective, excellent for team."

O.L. Principal Dentist Hetfordshire

 

"It is so worth it and absolutely fabulous."

Dr V.B. Clinician, Surrey

 

"I wish I had met Jane 10 years ago, I could have saved myself so much stress!"

Bertie Napier, Principal, Sawbridgeworth

 

“Anxiety is like a rocking chair. It gives you something to do, but it doesn’t get you very far.”

Your future success needs your attention today

 

Pre-register on the waiting list andsave £100

 

 

About Jane

 

Jane is a dentist, former practice owner and accredited coach. She is he only dentist worldwide to be accredited by the International Coaching federation to the  highest level of Master Certified Coach, only 76 coaches in the UK hold the accolade of MCC.

Through her coaching and training company, Jane is passionate about building thriving profitable practices and developing skilled teams.

 

Become the dentist everyone loves to recommend.

Closing the communication links

 

Communication is like a chain, when it is successful it is strong, when there are weak links it breaks and we have all experienced the frustration and pain that results.

 

Just because you have said something it does not mean that it has been heard or understood. To make communication clear and effective both parties are responsible for ensuring that the message has been heard and understood.

I like to think of this as closing the links on the chain.

I had a f2f meeting booked today for 9:00 am, the other party realised after the scheduling that this would cause a clash in their diary and wanted me to reschedule to 8:30 am. They phoned and left a message, sent a text. I have just changed phone provider and both messages did not reach me in the swap. I turned up for the meeting as planned at 9:00 am. The other party had not closed the link, sent a message assuming that I received it. If the message had been followed up by a telephone call, ensuring that we spoke, both they and I would know the new time.

 

With modern technology we so often broadcast messages, assuming they have been received and understood. I have a friend whose child plays with their phone, Facebook and WhatsApp messages often look like they have been read when she has not seen them, this has led to confusion and misunderstanding.

Would  an acknowledgment, even if it was an emoji be useful?

 

We have all experienced the e mail that gets lost in the ether, sent to an address that we don’t look at frequently, other that are lost in spam folders. Just because it was sent, doesn’t mean it was received, read, or understood

What can you do to close the loopes in your communication, to avoid misunderstanding?

A problem can only be present in the absence of a truthful conversation.

Let me know your thoughts using the comments function.

Valley of despair?

You may enjoy this video

The Dunning Kruger Effect - YouTube

If  you would like to discover how coaching can help you unravel your feelings, unpick what is trapping you, and support you in creating a fulfilling happy future, you can book a FREE CALL FRIDAY or 1-2-1 Bespoke coaching session.  Appointments available from 6:00 am through to 8:00 pm on certain days.

Book a convenient time online www.theinstituteofdentalbusiness.co.uk

Become memorable

 

 

Become memorable

 

When I was 8, I went to the hygienist for the very first time to have topical fluoride treatment. That short visit changed my life as from that moment on I wanted to be a hygienist. (I became a dentist instead and my passions always included perio and prevention).  As clear as day I can still remember Sharon telling me a story about Waterloo teeth, false teeth made from the dead soldiers on the battlefields at Waterloo, as she told me the story she also showed me pictures.
Why is it that I can remember that conversation so clearly almost 40 years later, and I can’t recall another conversations?

Have you ever been frustrated that your patients don’t seem to remember what you say?
Would you like your patients to recall what you said to them 40 years later?

Read the following list of words only once spending no more than 30 seconds doing so, and remember as many of the words as you can

Book

Car

Flower

Principal

Bye

Associate

Dental

Business

Coach

Tooth

Trumpet

Bus

Hat

Perfect

Bye

Now

Become the dentist everyone loves to recommend

Bye

And

Patient

Horse

Red

Pie

Bye

Learning

Effortless

Valuable

Guide

 

With your eyes closed, recall
1. The first five words
2. The last five words
3. The word that was repeated
4. The long phrase
5. As many of the other words as you can?


Now check back and see how well you did.

For most of you, the results are likely to have been that you;
• Found question 1 easier than question 2
• Were able to recall no 3
• Found question 4 easy
• Found question 5 most difficult.

What  does this teach you about communicating with your patients?

Patients generally 

• Remember what you tell them first
• Easily recall what is repeated to them
• Will remember something that stands out or is significant in some way.

How can you apply this to your consultations?

• Consider what you want your patients to remember
• Tell them the important information e.g. the benefits of treatment first
• Repeat the information that you want them to retain, e.g. the health of their gums is determined by how well they brush and floss their teeth.
• Make important information stand out, for example use metaphors and stories to explain procedures, show them photos, videos or share powerful experiences and testimonials.


Your patients will already be remember what you say first, what you repeat and what is significant, now you can choose what it is that you want your patients to recall by
• Saying the important information first
• Repeating the significant points
• Making the information you want them to remember significant and outstanding.

 

 

Carrying emotional baggage?

 

Is your past sabotaging your future? Are you carrying emotional baggage? Is emotional baggage thwarting you?     Many of recognise when others  are carrying emotional baggage. We notice how the baggage stops them from living a full and rewarding life, common examples how emotional baggage weighs people down so their lives are darker than they should be include, ·   Preventing them from committing to a relationship ·   Blocking them from moving jobs ·   Handicapping them in career development ·   Low self esteem and lack of self-worth ·   Self-destructive habits and thought patterns ·   Playing small and not fulfilling their potential We are often told to deal with our emotional baggage, so we can get on with our lives, yet are seldom if ever shown how to do it so we can be free. Therapeutic coaching is a new, and ground-breaking approach that hundreds of professionals are now using to enable them to move from status quo to success. Using  Therapeutic Coaching to free you of the shackles and darkness of your emotional baggage has the potential to ·   Enable you to stand out in your chosen career / profession for all the right reasons ·   Be ahead of the trend curve ·   Enable you to connect with others more easily ·   Embrace an approach that successful people, like you, use to attain their goals ·   Reap the rewards on all that you have already invested ·   Free you of your emotional baggage that is holding you back If you would like to ditch your emotional baggage and  be free, book an appointment today. You can book on-line use the blue book now button and choose between a Therapeutic Coaching session or a FREE CALL FRIDAY conversation www.theinstituteofdentalbusiness.co.uk   Now is the time to ditch your emotional baggage   book online  www.theinstituteofdentalbusiness.co.uk   If this message is not for you, please ignore it and pass it on to someone for whom it may be helpful,