How does the drama play out in your practice?

How does the drama triangle play out in your practice?

 

• Who has the behaviour of the rescuer triggering behaviours of victim or persecutor in others?
• Who has the behaviour of the  victim triggering behaviours of rescuer or persecutor in others?
• Who has the behaviour of the  persecutor triggering behaviours of victim of rescuer in others?

 

This is about behaviours and never identity.

 As individuals, when under stress we behave in ways that may not always be the best versions of ourselves and because we cannot not influence others, our behaviours trigger behaviours in others.

Dental practices can be places of high stress and conflict, whether it is for patients or team members. 

As the leaders, one of your many roles is to diffuse conflict and build quality relationships

I invite you as leaders and as a team to step back and observe the dynamics at play. Who plays which role when?

 

Typical behaviours and traits

The rescuer does not recognise another person’s ability to help themselves

Appear self sacrificing

Can be over helpful and controlling

Like to feel needed

 Prone to interfering 

 Can be overbearing

The victim does not value themselves or recognise their own ability to help themselves.

Defers to others to find the solution.

Manipulative 

“Poor me” syndrome

Helpless and needy

Complains and whinges

Worrisome and fretful

Downtrodden

Blames others

The persecutor doesn’t value the other person’s views or integrity

Openly or passively angry

Aggressive

Judgemental

Bullying

Demanding

Critical, spiteful

Judgemental

Intolerant

Sharing this idea with your team, enables you all to bring behaviours and how they trigger others out of the blind spots in to conscious awareness, so you all have the potential to be the best version of yourselves and high functioning team.

 

If you recognise that relationships and interactions in your practice are not as healthy as they could or should be and would like some insights into how to improve them, you can book a 1-2-1 coaching call with Jane

 

Use our online booking system www.theinstituteofdentalbusiness.co.uk

Your success is our business

The simple solution to managing staff absence.

The simple solution to managing staff absence.

 

                  

Staff sickness and absenteeism is disruptive to your practice. It can lead to resentment within the team, adversely affect patients, treatments you are able to provide, have financial implications if you are paying for locums and it causes you undue stress worrying about how to manage it and be fair to your team.

 

You were taught how to fix teeth not how to manage staff sickness, build team morale or create a culture.

 

The Bradford score is a simple Key Performance Indicator (KPI) that gives you and easy to use framework that enables you to know when to intervene and when not to. The Bradford score gives a rating to the potential disruption of absence on your business and give you a framework to use when having a conversation with a team member.

 

Before I explain how to calculate Bradford scores, it is important to remind you that the culture that you create within the practice has a massive impact on absence. When you have actively created a culture  where your team want to be at work because they feel valued,  what they do is purposeful  and they are well remunerated, they will want to be in work. Conversely if the culture is one of distrust, no appreciation, no purpose, low wages,  your staff will look for reasons not to come in. There is an often-used phrase, people don’t quit a job they leave a boss.

 

Assuming you have a practice culture that cultivates true teamwork, health and wellbeing, but you also have absences, the Bradford score is a useful tool.

 

The Bradford score formula

B = (S X S) X D 

B = Bradford Score

S = Total number of absence instances or spells over a set period (usually 52 weeks)

D = Total number of days of absence over a set period (usually 52 weeks) 

 

Scenarios

Nurse A          one day absence for 12 days in a three-month period

S = 1 D=12

B= (1 x 1) x 12 = 12

B=12

 

Nurse B          4 instances of absence, each 3 days in a three-month period

S = 4 D=12

B = (4X4) X 12= 192

B=192

 

Nurse C          7 incidences of absence totalling 12 days.

S=7 D=12

B= (7x7) X 12 = 588

B=588

 

From these examples you can see that with the same number of days absence, 12, the Bradford score is different, reflecting the disruptiveness to the practice.

 

How do you use this score?

 

The Bradford score is a useful KPI that you use to track absenteeism that you can use to have a conversation with a team member to support them in improving their health and well-being or if need be managing them out of the business.

 

Having a culture that supports health and well-being combined with a transparent predefined approach to managing absence will assist you and your team moving forward; reducing disruption, resentment and stress, enabling you to build a healthy happy team.

 

Use the tables below and if you would like further assistance dealing with building a healthy practice culture or managing absenteeism, please book a SPEAK WITH JANE appointment www.TheInstituteofdentalbusiness.co.uk

 

All that really matters is your team and practice are healthy and happy. Together we can make it happen.

If 2022 were a wave, what sort of wave would it be?

How has 2022 been for you?

For many it has been turbulent and they have felt like they are a wave in a storm being crashed against the rocks?

If 2022 were a wave, what sort of wave would it be?

What wave would you like to surf in 2023?

In 12 months times, as you approach December 2023 how would you like your wave to reach the shore?

We can use the WAVES to plan a successful 2023

W – Witness and Wonder = WITNESS what happened in 2022, consider your experiences and WONDER what could be possible in 2023. What will have to be true for you to consider 2023 a success?

A – Attention and Accumulate = pay ATTENTION to the skills you and your team need to develop, ACCUMULATE at team of people around you to support you. You cannot do it alone, success is a team event.

V-Venture. = Step out, widen your circle of experiences, you can take tiny step or big ones, it doesn’t matter, the key is that you VENTURE out and have new experiences. If you want different result you have to use new approaches.

E- Embrace and enrich. = EMBRACE the journey, it will have crests and troughs, there will be changes in wavelength and frequency, learn to surf, becoming comfortable with change, reflect from the highs and lows. ENRICH your skills, mindset, and development.

S= Scrutinise and Sustain. = Make time to SCRUTINISE you results, the good, the bad and the ugly. Be really honest with yourself and your team, what must you do and who must you be to achieve the outstanding results you want. Plan a plan to SUSTAIN yourself and those around you physically, mentally, emotionally, spiritually. You cannot function with a flat battery, discover what charges yours and look after your battery as well as or better than that in your phone.

Wave good bye to 2022 and welcome a successful 2023

Book a SPEAK WITH JANE call to discover how coaching, training and mentoring with Jane will make 2023 your best year yet.

www.theinstituteofdentalbusiness.co.uk

Review, Plan, Implement

Coaching works with clients in three key areas 

•    Enabling clients to REVIEW  their situation and what they want with their lives
•   Working with clients so they can create a PLAN to achieve their goals
•   Supporting  clients to  IMPLEMENT their plan.

 

You can work with me in any or all steps of the process.

Which step are you on?

Step 1

Clients who benefit from the review and goal setting stage feel  dissatisfied, fearful ,or lost 

Because  I work  with several cohorts of clients this includes

 Dissatisfaction with the performance of the practice and elements of practice ownership.

 Dissatisfaction with career or practice

 Dissatisfaction with associateship and considering practice ownership

 Dissatisfaction with income and finances

 Dissatisfaction with level of fear, anger, anxiety, worry or burnout.

 Dissatisfaction with heath.

 Fear fearful of complaints or being sued

 Lost in their career

 Lost in life through drugs, alcohol, pain, relationships, anger etc

Where in your life do you feel dissatisfied, fearful, or lost?

Step 2

These clients have goal and don’t have a functioning  plan. It may be they don’t have any ideas or knowledge on how to achieve their goals or have plans that are not working. I work with my clients enabling them to create an effective plan.

How clear is your action plan?

Step 3

Many people get frustrated that their plan gets knocked off track and they become frustrated the changes that they desperately want don’t happen. I work with my client ensuring that they are able to implement their plan.

Where would you benefit from support in implementing your plans?

If you would like to discover how coaching will enable you to make the changes you want personally or professionally, e mail me Jane@IODB.co.uk or visit www.theinstituteofdentalbusiness to book a call.

I look forward to hearing from you and supporting  you in  achieving the results you want

Please share with friends and colleagues

Free yourself from anxiety about complaints

 

Free yourself from anxiety about complaints

 

An interactive online workshop followed by 3 months group coaching designed to enable you to know how to prevent and manage complaints so that you can be free from anxiety and able to get on with treating your patients and living your life.

 

Pre-register on the waiting list and save £100

 

Can you relate to:

Not being able to concentrate because you are worried about complaints

Practicing defensive dentistry to minimise risk

Avoiding learning or using new clinical skills, fearing errors

Feeling unfulfilled in your career

Not knowing how to deal with a complaint

Friendships and relationships being damaged by your work

Considering leaving dentistry because it seems too risky.

 

Fear was my experience too

In the early part of my career, I was scared by the thought of complaints and the GDC. I knew my anxiety was affecting my work and the stress was damaging friendships. I considered leaving the profession I had wanted to do since I was aged 8. I knew there had to be a different way if I was to regain my confidence and passion for dentistry, and for it not to affect my personal life

 

I developed an approach that prevented the risk of complaints, eliminated my anxiety  and gave me a strategy to manage the complaints.

 

I am passionate about helping you do the same.

 

 

Join the waiting list now and save£100

 

 

A life without complaints anxiety?

 

Thanks to a combination of proven techniques combined with actionable and easy strategies, here is how you will feel after the course:

Calmer & happier within yourself

More patient with your colleagues and friends

Able to cope with challenging work situations

Able to develop your clinical skills

Bolder treatment plans

Better patient relationships

Able to step away from the NHS and mundane treatments

A renewed sense of confidence and fulfilment

i

What is included:

Two, four-hour live interactive workshops

Three one-hour interactive group coaching calls

One hour personalised bespoke coaching

Access to a supportive private Facebook community

 

This course has been carefully designed to fit in easily with your  busy schedule.

 

Pre-register on the waiting list and save £100

 

 

The course investment covers:

 

Workshop 1

Why patients complain

Prevention is better than cure

Feedback vs complaints

Patient centred language patterns

Anticipating and overcoming objections

 

Workshop 2

When it escalates

Having courageous conversations

Managing the feedback and complaints process

Unlocking secret the body language code

 

Webinar 1

Confidence tools used by high performing, athletes, actors, and politicians.

 

Webinar 2

Setting boundaries constructively.

Engaging your team

 

Webinar 3

Patient centred language patterns

 

Webinar 4

Reflection and celebrating your success over the last 4 months

Moving forwards

Personalised 1-2-1  coaching

This is personalised to you.

 

 

FAQs

How much is the course?

4 -month programme LIVE online course is normally £695 payable in full at the time of enrolment, when you pre-registration you will receive a concession code and only pay £595. This investment is for you and you can bring one colleague for FREE

 

When do tickets go on sale?

Tickets will go on sale Monday 5^th September at 8:00. Ahead of this time, you will be sent your pre-registration discount code

 

When does the course start?

The program starts on Monday 3^rd October 2022 8:00 am

 

How will the course be delivered?
I have designed this course with you in mind.

2 live online interactive workshops  8:00-12:00 with a 15-minute refreshment break. Monday 3^rd and Monday 10^th October.  

4  live online interactive webinars 16:00-17:00 Mondays 17^th October, 14^th November, 12^th December 12^th January

One, 60-minute personalised coaching.

 

Who can attend?

This course is designed for all patient facing dental team members. It is contains essential foundational tools for clinicians, Practice Managers and patient Care coordinators.

 

Can a bring a colleague?

We are committed to team development, so for every registration one colleague from the practice can attend as a complimentary guest.

 

How large are the groups?

To provide personalised tuition we are limiting the group size to a maximum of 10 pairs of delegates

Are the calls recorded?

We are committed to provide a safe supportive environment for our clients so we never record workshops, webinars or coaching calls.

 

Pre-register on the waiting list and save £100

 

Client Testimonials:

"Gives you confidence and ability to use the skills in the workplace and throughout life."

M K Practice Owner Suffolk

 

"Inspiring and thought provoking, with results you will implement."

Michelle Best, Dental Nurse/Receptionist.

 

"Interactive, reflective, excellent for team."

O.L. Principal Dentist Hetfordshire

 

"It is so worth it and absolutely fabulous."

Dr V.B. Clinician, Surrey

 

"I wish I had met Jane 10 years ago, I could have saved myself so much stress!"

Bertie Napier, Principal, Sawbridgeworth

 

“Anxiety is like a rocking chair. It gives you something to do, but it doesn’t get you very far.”

Your future success needs your attention today

 

Pre-register on the waiting list andsave £100

 

 

About Jane

 

Jane is a dentist, former practice owner and accredited coach. She is he only dentist worldwide to be accredited by the International Coaching federation to the  highest level of Master Certified Coach, only 76 coaches in the UK hold the accolade of MCC.

Through her coaching and training company, Jane is passionate about building thriving profitable practices and developing skilled teams.

 

Become the dentist everyone loves to recommend.