Wednesday, 15 June 2016
Ted Talks Thursday Sugar -- the elephant in the kitchen: Robert Lustig at TEDxBermuda 2013
Ted Talks Thursday
Why you and your patients really should not be eating sugar or drinking fizzy drinks
What do you think about this?
Tuesday, 14 June 2016
Wednesday Words of Wisdom.
Wednesday Words of Wisdom.
Today's inspiration comes from the amazing Viktor Frankl, whose book Man's search for meaning is a heart breaking must read.
Viktor was an Austrian neurologist and psychiatrist as well as a Holocaust survivor.
What are your thoughts on this statement, and where would you like to make a change to see a difference?
How often should a patient have a check up?
How often do you ask your patients to
come for a check up?
Why do you ask them to come in for
regular exams when they are not in pain or aware of any problems?
I know you are a great dentist and you
ask your patients to come in on a regular basis because you want them to be
healthy, happy and beautiful. Having a regular examination means that you can
spot things early and help your patients by saving them time money and stress.
Your experience tells you that those
patients that don’t come in regularly, are often the ones who have more
complicated problems. For example, they may have broken a tooth that could be
simply restored with a cuspal coverage inlay, however because they have not
been seen for ages, you can’t do the restoration immediately because their
perio is poor and that needs to be sorted first.
If your practice were a dental patient,
when was its last exam? Is it a regular attender or does it only visit when in
pain?
As your business coach and trainer I
want your practice to be healthy, happy and beautiful and I want to save you
time, money and stress, so I have developed a free online BPE for your practice. Click here to complete a Brilliant Practice Examination for your practice.
You are a smart dentist, look the your
BPE results and ask yourself, do you need treatment, if so, who, what and when,
if not when should your next check up be?
Thursday, 9 June 2016
The un- quantifiable cost of your dental receptionist – A dental Business coach perspective
As an International dental Business coach and
trainer I help practice owners recognise and transform unseen debilitating and
cultures.
How
much time and money are you spending on attracting patients to your practice?
Take a moment and mentally tally how much
do you spend on your website, PPC, newsletters. Direct mail, radio ads etc? is
it hundreds or thousands each month? What does that add up to in a year, or
even in a life time?
How much is your receptionist driving away
by how she answers the phone?
How much money are your clinicians allowing
walk out the door?
You may want to run a report on your
patient software system to put a value on the incomplete treatment plans that
are outstanding what is the value?
Do you know what the life time value is of
a new patient is? How many new patient
prospects are converted to an active patient and how many don’t book an
appointment.
Are you investing in attracting new
patients for them to be driven away by the first point of contact with the
practice?
Research clearly shows that your patients
will recommend new patients, stay with you longer and buy more treatment with
you if they feel an emotional connection with the practice and your team rather
than being functionally satisfied or dissatisfied with your service. What
difference would this make to your bottom line? I dare you to put a figure on
it.
You don’t get a second chance to make a
first impression.
Your receptionist is the most important
person in the link for converting a prospect to a client, how well are they
doing?
This morning a client asked me to listen to
a recording of an incoming call, because he wanted some advice on how to improve
the telephony skills of their reception team .and how to give the feedback.
What was clear was that he knew something was not right and he didn’t know
what. The receptionist had very
competently made the patient an appointment and something was still lacking.
The receptionist had functionally satisfied
the patient’s request and there was no emotional connection., when I pointed
this out he replied, “I couldn't put my finger on what is not quite right with
phone call. You nailed it with the fact that she was not emotionally connected.
Thank you”
Having
identified what was wrong we then set about how it could be transformed using
my unique BLT feedback formula and developing a telephone audit tool.
“Thank
you so much for your feedback. I like the idea of the audit. Those criteria are
perfect”
If
you would like me to listen to your practice telephone calls, and show you how to enable your reception team to emotionally connect
with your patient’s, so that your referral rates, retention rates and treatment
plan uptake all increase. Call me on 07989 757 884 today
For a free on-line practice health check click here for your Brilliant Practice Evaluation BPE
Monday, 6 June 2016
Thursday, 2 June 2016
Time for a check-up?
Time for a check-up?
Is your practice is overdue its exam? click here and do an on-line Brilliant Practice Evaluation (BPE)
How
often do your patients visit you for an examination? It could be every 3,6, 12, 18 or 24 months depending on their health
and risk factors?
Why
do you ask them to have regular examinations?
You know it is so that you can help your
patients stay healthy, identify and treat any problems early saving them, time
money and in convenience.
What
is the point of recording your patients BPE’s 4ppc or 6ppc?
You have BDS or the equivalent so you know
this one too. Periodontal screenings and pocket charts are so that you can
identify areas of disease, help you plan the most appropriate treatment,
evaluate how successful the treatment is, and then together you can implement an
alternative treatment protocol or maintenance plan as necessary, so your
patient’s gums get healthy and stay healthy.
Would you agree that your patients are
often oblivious to how healthy or unhealthy their mouth is until you have done
an examination and shown them the results?
Do you know how healthy your practice is?
When was the last time your practice had a check-up?
Is your practice is overdue its exam? click here and do an on-line Brilliant Practice Evaluation (BPE)
or use this link in your browser https://www.surveymonkey.co.uk/r/Briliant-Practice-Evaluation-BPE
It will take about as long as a patient
examination.
Wednesday, 1 June 2016
How healthy is your Dental Practice?
You do a BPE on each of your patients at every routine examination to assess how healthy their gums are
.
When last the last time you assessed the health of your dental practice?
Do an on-line Brilliant Practice Evaluation (BPE) today, it will take less time than it takes to do a patient exam, and you will learn so much about your practice.
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