Friday, 2 August 2019

This message is only for unhappy associates.

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This message is only for unhappy associates.

If you are and unhappy associate, read on,
If you know an unhappy associate please forward this message to them,
If your are a happy member of the dental team, please ignore.


Are you fed up with your job, yet scared to leave?
Are you considering leaving the profession?
Do you want to find a position that allows you to do the type of dentistry you were trained for?
Are you looking for a practice that will enable you to develop?
Do you want a well-paid position that does not compromise your physical, mental or social health?

If this describes you, we have created a workshop with you in mind

You don’t need to spend too long on dental social media sites before you realise that many associates are unhappy and despondent about their jobs and careers. Daily I come across stories and clients of associates dealing with
  • Being under paid / paid late/ not being paid
  • Unrealistic UDA targets
  • Pressured to see patients who have been abusive / sexually inappropriate
  • Changes in terms, working hours etc without any consultation
  • Empty appointment books and no support in building a list
  • Pressure to do inappropriate treatments, breech regulations
  • Work with team members who are untrained in basic life support and dental procedures
  • Work with inadequate, broken or temperamental equipment
  • Work with insufficient or inappropriate materials
  • Unable to do dentistry of the quality they have trained to do
  • Lack of support, including inability to contact the practice management or owners for conversations
  • Bullying and harassment from colleagues
Which of these apply to you?




Monday, 8 July 2019

The ought of opportunity or the ought of obligation?

The ought of opportunity or the ought of obligation?

 I have been listening to groups of dentists talking and watching discussion on different forums and noticed the common use of the word ought.

I am aware that many dentists often ask colleagues for advice or guidance. The reply is often “You ought to do x, y or z.”
Unfortunately, even though advice is solicited, the most common response is to ignore it, irrespective of who has offered it.

I have reflected on both the questions and the answers and recognised that oughts fall into one of two categories, opportunity or obligation.

One set of oughts give rise to opportunities, choice, freedom and fulfilment e.g.
  • You ought to learn how to Transform your practice in 10 days,
  • You ought to find time to relax and exercise daily,
  • You ought to cut our refined carbs and eat nutrient dense foods,
  • You ought to wear loopes,
  • You ought to save for your tax,
  • You ought to do intensive hands on restorative, TMJ/ occlusion, and cosmetic training,
  • You ought to find a coach and be part of a young dentist face-to-face mentoring group
  • You ought to learn how to develop your soft skills and communication and deliver Patient Centred Sales -BEST CHOICES. Etc.
These opportunity oughts are offered to young dentists at the beginning of their career, usually by more mature practitioners who have either made mistakes, or seen others make costly stressful and preventable mistakes. The motivation behind opportunity oughts is to prevent you from experiencing the stress, anguish, financial and health costs involved if you don’t learn the key lessons. These oughts are the philosophy “prevention is better than cure.”

The second set of obligation oughts are offered when someone can see that you are struggling or that you are in some form of personal or professional difficulty.  These oughts often involve obligation, reparation and urgent problem solving. With obligation oughts they are often offered by an ‘interested’ third party and you may have less choice about following the advice e.g.
  • You ought to learn how to run and lead your practice to make it compliant or you will be closed,
  • You ought to find time to relax and exercise daily or else you will not be here to see your children grow up,
  • You ought to cut our refined carbs and eat nutrient dense foods or you will be on diabetic meds for the rest of your life and at risk of all the side effects of diabetes,
  • You ought to wear loopes or you will be in breach of your conditions,
  • You ought to save for your tax because we will not extend your overdraft,  
  • You ought to do intensive hands on restorative, TMJ/ occlusion, and cosmetic training as part of your mandatory conditions,
  • You ought to find a coach be part of a young dentist face-to-face mentoring group and discover how other people are manging
  • You ought to learn how to develop your soft skills and communication and deliver Patient Centred Sales -BEST CHOICES because we are going to. significantly increase or remove your indemnity as you have too many complaints and claims against you.
Obligation oughts are offered to dentists at different stages in their career to those who have ignored opportunity oughts and subsequently made costly, stressful mistakes and have usually come to the attention of a third party. With obligation oughts you will generally  have little if any choice about what, when or how you follow the advice.
Obligation oughts are motivated by damage limitation.

Curiously the content and advice offered in opportunity and obligation oughts the advice is often the same, it is the timing, cost, stress, intentions and outcomes that are different.

Opportunities if ignored become expensive and stressful obligations

Be aware ought can appear in in disguise;
“I encourage you to ….”
“Have you thought about….”
“If I were you I would …”
“Have you considered. . .?”

Irrespective of how an ought presents itself, the choice to follow the advice or not is yours and your alone. Make  a good choice. I encourage you to find a qualified and respected coach/mentor and follow as much advice as possible, and save yourself, time money and stress.

“In life, you need many more things besides talent. Things like good advice and common sense. “
Hack Wilson


We would love to hear your thougts on opportunity and obligation oughts


If you would like some coaching/mentoring support for you, your practice or team, call us on 07989 757 884 or email. Jane@IODB.co.uk

Tuesday, 14 May 2019

In support of all female dentists

This week is mental health awareness week in the UK. 
Nationally, we are being asked are you surviving or thriving?

How are you coping in the current dental climate,
are your thriving or just surviving?





Which female dentists, do you know who are surviving instead of thriving?
Who do you know that you know has suffered from, are currently suffering with or at future risk of stress, anxiety, burnout and mental health issues caused or exaggerated by dentistry? 




The Institute of dental business is here to ensure that all members of the dental team thrive in their career.

Some of the major stressors include fear of the GDC, receiving and dealing with complaints, GDC and other legal cases.

 It is frequently claimed that at the heart of every patient complaint and GDC hearing is poor patient communication and understanding. 





Patient Centred Sales -BEST CHOICES is a unique communication skills training programme designed for dentists and their support  team. This event has been designed to give confidence, peace of mind and to eliminate patient complaints.

BEST CHOICES is a easy to follow framework that puts your patients' wants, needs, preferences and expectations at the centre of their care and treatment enabling them to make the BEST CHOICES rather than the cheapest choices. 

What you and your team will learn, at this 2-day event, will transform

Stress into celebration 
Complaints into compliments
Fear into fortune
Concern into confidence

You will also benefit from effortlessly

Increased income,
Propagation of profitability  
Proliferation in patient numbers
Transformation in your team
Confidence and peace of mind 


Patient Centred Sales BEST CHOICES is next running as a female dentist only event, 30th and 31st May.  Use the promotional code MHW and you will recieve discounted tickets for you and your team. This offer ends on Friday 17th. Click here.

https://female-dentists-pcs-best-choices-05-2019.eventbrite.co.uk


Promotional code to access these special tickets MHW
Please pass this message on to your female colleagues


We look forward to welcoming you and sharing your celebrations.



“Hi Jane, I Would just like to tell you that your course, “Patient Centred Sales -BEST CHOICES” is the best thing I have ever done and yes you can quote me on that!!”
Catherine Collypriest, Dentist, Wales




“I am at the very beginning of my career and know that Jane's course has set some very solid foundations and valuable principles to base my practice on.
The two days were structured and followed a very clear-path.
Jane also manages to make them centred around the needs and expectations of us delegates.
The content is useable immediately and the techniques live up to what the course says on the tin - you can see how they'll be really effective, whilst keeping the patient at the heart of each method.” R.S. dentist Oxford



Any questions e mail Jane@IODB.co.uk or call 07989 757 884

Arrive with questions leave with solutions