Do you want the success success formula

The Practice Success Formula –What you were not taught at dental school about how to be a successful dentist

• Do you love dentistry and hate the admin?
• Do you want more patients?
• Do you want more money?
• Do you want more time?
• Do you want a more reliable team?
• Do you want a significantly better quality of life?
• Do you want sustainable results quickly?

How have heard about the importance of working on your business and not in your business?

Do you really know what it means or how to do it?

Help is at hand, I have developed The Practice Success Formula, that will show you how to make your good practice great

"The Practice Success Formula, is a unique and essential dental business master-class for the whole team"

The Practice Success Formula –What you were not taught at dental school about how to be a successful dentist

Date                Friday 26th September

Venue             Bicester

Time               9:00 – 16:30      (Registration 8:30- 8:45)

vCPD              7.5 hours

Investment

Super early bird discounted price before 30th April 2014

 £125* per dentist, lab owner , £75 per hygienist or therapist team technician*, £50* per DCP

Very early bird discount, before 30th June 2014

 £175* per dentist, lab owner £95 per hygienist, therapist or team technician*, £75* per DCP

 Early bird discount, before 31st August 2014

 £200* per dentist, lab owner £125* per hygienist, Therapist  or team technician £95* per DCP

Almost missed the worm,  non-discounted price, 1st september 2014

 £250* per dentist, lab owner  £150* per hygienist, therapist or team technician  and £125* per DCP

*Excluding VAT

 Lunch and refreshments provided

For more details of early bird booking discounts, click here or put this address into your browser

http://www.eventbrite.co.uk/e/the-practice-success-formula-tickets-11018158609

About your trainer

 Your trainer and coach, Dr Jane Lelean, is the only dentist in Europe who has been accredited by the International coach federation as a Professional Certified Coach. Jane Currently works with Dentists and other entrepreneurs in UK, Europe and as far away as USA and Australia, helping them achieve more patients, more money, more time, a significantly better quality of life and achieving results in 3-6 months. Jane has a unique blend of experience and expertise combining her roles as a dentist, practice owner, commercial experience and coach.

Jane, “You are a pretty Yoda full of wisdom”

A Wilkinson Buckinghamshire

Why would you need to come on this course?

• Do you have too few patients or not enough treatment to fill your days?
• Are you short of money, debts increasing and worrying about your financial future?
• Are you short of time, rushing around and not getting everything done?
• Are you unhappy with your quality of life, feeling tired, fed up, sick, poor quality relationships and not enough fun or recreation?

How would it be, 

•  If you knew a simple fool-proof way to make your good practice great? 
• If you knew how to create a steady stream of patients to your practice that loved what you do they stay with you for a life time.
• If you could be certain that you could offer great dentistry at a price that is fair to your patients and rewards your and your team well?
• If you have the free time to do the things that you want with the people you love, when you want.
•  If you could transform your practice quickly and easily?

“It was brilliant you must come”

The Institute of dental Business does this and this The Practice Success Formula is your first step to learn how.

 Book Now

 What this course give you

•  The tooth about practice is a unique one day master-class delivered by one of the UK’s leading Dental Business coaches, that simply and ingeniously shows you the essential 12 steps to running a successful practice, though the medium of dental anatomy.
•  This course has a limited number of delegates to ensure that you get individual attention, and your questions answered.
•  The smooth running of your practice is dependent on your team, so this unique master class has been designed to share the essential 12 steps with all your team to help them help you.

 Do please share the details of The Practice Success Formula with your friends and colleagues, and recommend it to them now. Thank you.

  “I have got everything I was looking and most importantly I now have clarity and I know where I am going” Dr C Reynolds Principal Dentist Eire

  Book now

  

What is included in your day

The Practice Success Formula and its simple steps to make your good practice great

 This unique master class is a walk through all the 12 steps that are essential for you to have a sustainably successful practice. It is a delightful mix of dental anatomy based metaphors, presentations, Q&A and problem solving.

Healthy lunch and refreshments

The main themes are

• What is the business of dentistry?
• How do I find the time to be a practice owner and a successful dentist?
• How do I charge the right prices?
• How do I find more patients?
• How can I do more of the dentistry I really enjoy?
• Where do I find the right staff?
• How do I have time for myself and my family?

 What will the difference be when I get back to practice?

•  You will know what to do, how to do it, when to do it and who should do it.
• You and your team will be able to work together with a common goal and understanding
• You will see the business of dentistry in a new and exciting light.
• You will have tips and tools that you can implement immediately.
• You will be able to attract the right patients.
• You will be able to charge the correct fees.
• You will be able to take more time off and have e a better quality of life.

“It was worth the money spent and can implemented achievably” 

Dr Michelle Wyngaard – Principal dentist- Suffolk

Are you ready to join now, yes?

For more details of early bird booking discounts, click here or put this address into your browser

http://www.eventbrite.co.uk/e/the-practice-success-formula-tickets-11018158609

Some common questions you may also be asking

 I don’t have time to do all this extra stuff, can’t I just do the dentistry?

 Yes I know many others including me have felt that way, and you will find that when you learn how to run the practice so it runs itself, you will have a really successful practice that you can run from arm’s length and time to do the dentistry or whatever you want to.

 “Interesting and inspirational to improve working methods”

Maria Keady, Principal Dentist Norfolk

Could I just send my Manager?

 Yes you could, if you are satisfied with a practice that is nor performing as well as it could and may not support you in retirement. The practice is your business, your manager needs leadership and guidance from you to take your practice where you want it to go. Just like a boat needs a captain and a helmsman, your practice needs you and your manager.

“Very Inspiring”

Garrett MacEnri, Practice Manager Co Fermanagh

I know the practice is not in great shape, can I wait a while before I make any changes?

What happens to your patent’s teeth and gums when they put off treatment because it is ‘It’s not that bad’ or ‘It doesn’t really hurt that much’? That’s right, when the problem really does flare up it is really painful, more expensive, more time consuming, and much more hassle and in many cases the tooth can’t be saved, do you want that for your practice? as the proverb say “A stitch in time save nine.”

“Thank you Jane, For opening my eyes, before working with you I feel I was walking around with my eyes and ears shut , you helped and encouraged me during very hard times in my business. Because of your guidance, training, coaching and knowledge that you have given me, today I am much healthier and wealthier person.” 

Forouzan Pessian Prosthodontist London

Can I bring my team?

I love your style, yes of course you can, it will make your life so my easier the transitions smoother and will save you time and money. Bring them all Nurses, receptionists, managers, hygienists, therapists, associates and your life partner and spouse too.

“Jane brings it to a level that everyone can understand Thank You”

Zelda Palmer Dental Nurse Northern Ireland

 Are you ready to sign up now?

For more details of early bird booking discounts, click here or put this address into your browser

http://www.eventbrite.co.uk/e/the-practice-success-formula-tickets-11018158609

If you have any questions that you want to ask Jane before you sign up Call 07989 757 884 or e mail Jane@IODB.co.uk

Top 10 ways to improve your recall syatem

Just as the oxygen that flows through our body, attached to the haemoglobin in our red blood cells, keeps us alive, it is a constant flow of returning patients that keeps your practice alive.

Research by Fred Reichheld from Bain and Co have shown that a 5% increase in retention of patients leads to a 75% increase in profit.

Here are my top ten ways to improve your recall procedure

1. Pre-book your recalls Your patients are much more likely to remain loyal to you and return for their examinations if they have show a commitment, and the strongest commitment they can make is to pre book their examination. Without an appointment already booked they are more likely to be seduced by the marketing from other local practices.

2. Collect accurate patient contact details. Some patients may not schedule their appointments or not rebook at the time of a cancellation or in a few cases just fail to attend, in these instances you will want to contact them, ensure that you have all their contact details necessary  such as personal and mobile telephone numbers, personal and work e mails, and home address. Your patient’s circumstances may change between appointments so ensure you have a robust procedure for ensuring the patients contact details are accurate and up to date. I was an associate in a practice that was owned by a delightful gentleman who felt it was rude to ask for patients telephone numbers, unfortunately he dropped dead very suddenly and our reception team were unable to contact patients to let them know and rearrange appointments, patients were then attending their patients as normal only to be told their normal dentist had died and they would be seen by a locum, as you can expect, the receptionist  had to deal with a lot of angry, sad and distressed patients. As time went by and the word spread the receptionists were then besieged by angry patients who felt they should have been contacted by the practice, only we couldn’t because we didn’t have their details.

3. Have a sheriff and a deputy This is a little story about four people named Everybody, Somebody, Anybody, and Nobody. There was an important job to be done and Everybody was sure that Somebody would do it. Anybody could have done it, but Nobody did it. Somebody got angry about that because it was Everybody’s job. Everybody thought that Anybody could do it, but Nobody realized that Everybody wouldn’t do it. It ended up that Everybody blamed Somebody when Nobody did what Anybody could have done. The point of this little ditty is that for you to have peace of mind that your recalls are being done accurately and on time, the task must be allocated to one person who has overall responsibility and they must know and understand that it is their role. Holidays and sickness happen, so it is best practice to allocate a deputy to step in when the sheriff is not there, ensuring your book stays full.

4. Schedule the time. “You will not find the time you must prioritise the time” In many practices, recalls are sent out erratically or when to books are filled with white spaces, this reactive approach to recalls has a very damaging effect on your cash flow. Whether you are designing your ideal recall protocol or implementing it, you must schedule to time in a management diary to guarantee that your recalls are sent out as regular as clockwork. I would also encourage you to block out specific times in your appointment books to use for examinations only.

5. Make it compelling for your patients to attend. When your patients attend for their routine examination, it may not be a joyful experience, they may feel guilty that they have not been flossing, they may be frustrated that they have the expense of dental treatment at a time they have other demands on their cash flow, and dentists often compound these feeling by telling their patients off. Is it any wonder that they are sometimes reluctant to attend. What our patients don’t know and what we as professionals are often cautious about sharing are the incredible benefits to their health and well-being that regular dental examinations afford. What would it be like if in your recall letter you shared details of all the 32 points* of your routine examinations and how it may just save your patients life.

6. Make it easy for your patients to book their appointments. Your patients will only book their appointments if the value and benefit of the visit is greater than the obstacles to attending. What you and your team could do is discuss what all the possible obstacles could be for a patient booking an appointment and work out how you can eliminate them, to make it easy for them to book an appointment. A common obstacle is only being able to call at lunchtime or after hours because of their work restrictions and then reaching an answerphone. Have you considered staggered lunch breaks so your reception can be accessed throughout the day, telephone answering services or online booking?

7. Create a system Is your recall protocol chaotic that is done differently depending who is implementing it? Does your recall system allow patients to leave your practice easily or does it actively retain them? I was approached by a dentist who in desperation pleaded with me “ Jane you have to help me my appointment book is empty.” I asked him to tell me what his recall protocol was and he said “we send a letter when they are due for their six month examination.” To which I replied “And then what?” His answer “Nothing.”

It was no wonder that his book was empty. Your patients will think of you as their dentist even if you have not seen them for five years or more, when do you stop treating your patients as if they belong to your practice? I would encourage you to have a robust recall system that reminds your patients about attending for regular examinations, before their recall is due, at their recall date, 1 month, 3 month, 6 months 9 months, 12 month, 18 months, 24 months, 36 months and even 48 or 60 months after their recall was due. What difference would it make to your appointment book, your cash-flow and more importantly your patients dental health that you assumed they were and treated them as if they were a patient that belonged to you unless or until they told you differently?

8. Make sure your recall dates are accurate. In my practice I had a situation that I noticed that my appointment book was getting thin, and my manager was noticing that the recall numbers were dwindling. When we investigated, we noticed that we had a very efficient team member who was moving on recall dates and not understanding the implications of what she was doing. Whether you recall from exam date or end of a course of treatment, that is for you to decide, and ensure that you ensure that they are accurate and only get moved on when your protocol says they should, this will ensure that you can follow up and write customised letters depending on how overdue you patient is. Only clear a recall date if you are certain that you are choosing to archive the patient and you are actively removing them from your database.

9. Send messages in multiple formats Your patients lead busy lives and they probably have many ways you can contact them, some of which they respond to more effectively than others. You will want to use a blended approach, that uses a combination of telephone, text, e mail and letter and possibly facebook or other forms of social media. Each has their advantages and disadvantages and different price point. Email is cheap however it may be lost in spam or deleted without being read, text is inexpensive and conveys very little information, post is expensive and has the advantage that you can make the stamp work very hard for you using piggy back marketing

10. Make your patients feel welcome Many studies have shown that the most common reason for your patients to desert you and join another practice is the perceived indifference they receive from you and your team. So when your patient does return for their regular examination, be genuinely delighted to see tam again and make them feel welcome. Remember without them returning and paying your bills neither you nor your team will have any wages.

• For more details of The unique 32 point lifesaving examination, call me on 07989757 884 or e mail Jane@IODB.co.uk

If you would like more advise on how to create a robust profitable recall system or improve other aspects of your practice because I can help you find

 More patients

 More money

 More time

 A more reliable team

 A better quality of life

 Rapid and sustainable results.

E mail me Jane@IODB.co.uk or call 07989 757 884

I look forward to hearing from you

Early bird tickets are now on sale

• Do you love dentistry and hate the admin?
• Do you want more patients?
• Do you want more money?
• Do you want more time?
• Do you want a more reliable team?
• Do you want a significantly better quality of life?
• Do you want sustainable results quickly?

How have heard about the importance of working on your business and not in your business?

Do you really know what it means or how to do it?

Help is at hand, I have developed The Practice Success Formula, that will show you how to make your good practice great. The great news is Early bird discount ticks are on sale from 1st July

"The Practice Success Formula, is a unique and essential dental business master-class for the whole team"

The Practice Success Formula –What you were not taught at dental school about how to be a successful dentist

Date                Friday 26th September

Venue             Bicester

Time               9:00 – 16:30      (Registration 8:30- 8:45)

vCPD              7.5 hours

Investment

 Early bird discount, before 31st August 2014

 £200* per dentist, lab owner £125* per hygienist, Therapist  or team technician £95* per DCP

Almost missed the worm,  non-discounted price, 1st september 2014

 £250* per dentist, lab owner  £150* per hygienist, therapist or team technician  and £125* per DCP

*Excluding VAT

 Lunch and refreshments provided

About your trainer

 Your trainer and coach, Dr Jane Lelean, is the only dentist in Europe who has been accredited by the International coach federation as a Professional Certified Coach. Jane Currently works with Dentists and other entrepreneurs in UK, Europe and as far away as USA and Australia, helping them achieve more patients, more money, more time, a significantly better quality of life and achieving results in 3-6 months. Jane has a unique blend of experience and expertise combining her roles as a dentist, practice owner, commercial experience and coach.

Jane, “You are a pretty Yoda full of wisdom”

A Wilkinson Buckinghamshire

Why would you need to come on this course?

• Do you have too few patients or not enough treatment to fill your days?
• Are you short of money, debts increasing and worrying about your financial future?
• Are you short of time, rushing around and not getting everything done?
• Are you unhappy with your quality of life, feeling tired, fed up, sick, poor quality relationships and not enough fun or recreation?

How would it be, 

•  If you knew a simple fool-proof way to make your good practice great? 
• If you knew how to create a steady stream of patients to your practice that loved what you do they stay with you for a life time.
• If you could be certain that you could offer great dentistry at a price that is fair to your patients and rewards your and your team well?
• If you have the free time to do the things that you want with the people you love, when you want.
•  If you could transform your practice quickly and easily?

“It was brilliant you must come”

The Institute of dental Business does this and this The Practice Success Formula is your first step to learn how.

 Book Now

 What this course give you

•  The tooth about practice is a unique one day master-class delivered by one of the UK’s leading Dental Business coaches, that simply and ingeniously shows you the essential 12 steps to running a successful practice, though the medium of dental anatomy.
•  This course has a limited number of delegates to ensure that you get individual attention, and your questions answered.
•  The smooth running of your practice is dependent on your team, so this unique master class has been designed to share the essential 12 steps with all your team to help them help you.

 Do please share the details of The Practice Success Formula with your friends and colleagues, and recommend it to them now. Thank you.

  “I have got everything I was looking and most importantly I now have clarity and I know where I am going” Dr C Reynolds Principal Dentist Eire

  Book now

  

What is included in your day

The Practice Success Formula and its simple steps to make your good practice great

 This unique master class is a walk through all the 12 steps that are essential for you to have a sustainably successful practice. It is a delightful mix of dental anatomy based metaphors, presentations, Q&A and problem solving.

Healthy lunch and refreshments

The main themes are

• What is the business of dentistry?
• How do I find the time to be a practice owner and a successful dentist?
• How do I charge the right prices?
• How do I find more patients?
• How can I do more of the dentistry I really enjoy?
• Where do I find the right staff?
• How do I have time for myself and my family?

 What will the difference be when I get back to practice?

•  You will know what to do, how to do it, when to do it and who should do it.
• You and your team will be able to work together with a common goal and understanding
• You will see the business of dentistry in a new and exciting light.
• You will have tips and tools that you can implement immediately.
• You will be able to attract the right patients.
• You will be able to charge the correct fees.
• You will be able to take more time off and have e a better quality of life.

“It was worth the money spent and can implemented achievably” 

Dr Michelle Wyngaard – Principal dentist- Suffolk

Are you ready to join now, yes?

Some common questions you may also be asking

 I don’t have time to do all this extra stuff, can’t I just do the dentistry?

 Yes I know many others including me have felt that way, and you will find that when you learn how to run the practice so it runs itself, you will have a really successful practice that you can run from arm’s length and time to do the dentistry or whatever you want to.

 “Interesting and inspirational to improve working methods”

Maria Keady, Principal Dentist Norfolk

Could I just send my Manager?

 Yes you could, if you are satisfied with a practice that is nor performing as well as it could and may not support you in retirement. The practice is your business, your manager needs leadership and guidance from you to take your practice where you want it to go. Just like a boat needs a captain and a helmsman, your practice needs you and your manager.

“Very Inspiring”

Garrett MacEnri, Practice Manager Co Fermanagh

I know the practice is not in great shape, can I wait a while before I make any changes?

What happens to your patent’s teeth and gums when they put off treatment because it is ‘It’s not that bad’ or ‘It doesn’t really hurt that much’? That’s right, when the problem really does flare up it is really painful, more expensive, more time consuming, and much more hassle and in many cases the tooth can’t be saved, do you want that for your practice? as the proverb say “A stitch in time save nine.”

“Thank you Jane, For opening my eyes, before working with you I feel I was walking around with my eyes and ears shut , you helped and encouraged me during very hard times in my business. Because of your guidance, training, coaching and knowledge that you have given me, today I am much healthier and wealthier person.” 

Forouzan Pessian Prosthodontist London

Can I bring my team?

I love your style, yes of course you can, it will make your life so my easier the transitions smoother and will save you time and money. Bring them all Nurses, receptionists, managers, hygienists, therapists, associates and your life partner and spouse too.

“Jane brings it to a level that everyone can understand Thank You”

Zelda Palmer Dental Nurse Northern Ireland

 Are you ready to sign up now?

If you have any questions that you want to ask Jane before you sign up Call 07989 757 884 or e mail Jane@IODB.co.uk

Is your practice sick?

Is your practice showing signs and symptoms that it is unwell or maybe soon?

It is a well-known fact that people are more likely to seek advice from a doctor, dentist, osteopath etc. when they have an acute problem, that is that the pain is incredibly bad, debilitating and can’t be ignored,  than when they have a chronic, low grade or grumbling problem that they can mask or ignore. Ask any healthcare practitioner and they will usually say “I wish you had come to me as soon as you noticed this, I could have prevented the pain you are in now, and the treatment would have been quicker, more effective and less expensive in terms of time and money.”

The same is true of an ailing practice or business, spot the signs early and call me in as your expert coach and you will not only save yourself time, money and stress, you will improve your finances, your patients health and your quality of life so you will be able to spend more time and money doing what you want, with who you want, when you want. Sound like a good idea?

What are the signs and symptoms of an unhealthy practice?

Are you suffering from low grade chronic problems in your business that until now you have masked or that or ignored, or is your practice unwell in need of urgent reparative treatment and care?

What are the signs and symptoms of a chronically unhealthy practice?

These include the following;

Drop in income

Cheques and payments bouncing,

Overdraft and other debts increasing

You are unhappy and so are your staff

High turnover and high absence rate of staff

Missing your UDA targets

Your partner is unhappy at the amount of time you spend at work

Equipment failure

FTA’s late cancellations and gaps in your appointment

Patients declining or putting off treatment plans

Drop of in new patients

Permanently stressed

Difficult personal or professional relationships

Sound familiar? Because you have now noticed there is a problem, now is the time to work with me as your business coach before things get worse.

What are the signs and symptoms of an acutely sick practice?

The bank has withdrawn your overdraft,

You can’t pay your bills on time

PCT has withdrawn your contract

High level of sickness and absenteeism

You lose several staff at the same time,

High turnover of the staff

Your PCT cancels your contract,

 Your partner leaves you because they never see you,

 A vital piece equipment fails and you can’t work,

Your clients and patients have left you for the competition.

Patients quibbling over fees and treatment plans

Spaces in the appointment book.

Patient complaints

Broken personal relationships

You become physically or psychologically sick and can’t work

Abuse of or dependence or on alcohol or drugs

Insomnia

Permanently stressed

In extreme cases suicidal thoughts or action.

What are the consequences if your patient puts off seeking treatment for toothache? That’s right at best it is more complicated and more expensive and at worse they may lose their tooth.

What will the consequences be if you continue put of seeking professional coaching advice to help with your ailing practice?

Dentists and dental team members like you do amazing work and so it saddens me when I also hear stories about practices with financial problems, insufficient patients and staff that are not working as a team, principals that are struggling to keep on top of running the practice and the clinical work, working early mornings, lunch times, evenings and weekends. Does this sound like you?

If you are ready to make your practice fit and well, healthy and wealthy discover how we can help you make it quicker, easier and more successful.

Click here for a free health check on your practice

or put this link in your browser

http://www.theinstituteofdentalbusiness.co.uk/yourbpe.php